SEO Account Manager

2 weeks ago

Calgary, Canada Digital Shift Full time

New year, new career

Apply today to join the Digital Shift team.

We are looking for an Account Manager to create long-term, trusting relationships with our clients. The Account Manager’s role is to oversee a portfolio of assigned customers and ensure clients are well-informed on monthly deliverables, progress and results.

Your responsibilities include maintaining strong relationships with clients, conducting monthly strategy sessions via Zoom, and providing SEO support as a trusted partner. You will also answer client queries and proactively identify new opportunities that align with their business objectives. In this role, you will liaise with cross-functional internal teams (including Customer Service and Operations departments) to improve the entire customer experience.

If you are familiar with account management, have a flair for driving results for clients and understand consumer behaviour, we’d like to meet you. Ideally, candidates for this role will know how to keep clients well-informed and maintain a high customer retention score.

You will collaborate with our Operations team to achieve deliverables while keeping our clients satisfied and engaged with our products and services in the long-run.

Responsibilities

  • Conduct monthly strategy sessions
  • Strategically plan deliverables with clients
  • Proactively serve client needs and business objectives
  • Collaborate with Operations to measure progress and get results
  • Build and maintain strong, long-lasting client relationships
  • Develop trusted advisor relationships with clients
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly, communicate the progress of monthly/quarterly initiatives to clients
  • Develop new business with existing clients and/or identify areas of improvement
  • Forecast and track key account metrics
  • Prepare reports on account status
  • Maintain high customer satisfaction and retention scores

Requirements

  • Proven work experience as an Account Manager, Customer Success Manager, Sales Account Manager or relevant role
  • Excellent listening, negotiation and presentation abilities
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Demonstrable ability to communicate, present and influence
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and Google Docs or MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Strong verbal and written communication skills
  • Bachelor's degree in Business Administration, Marketing, Sales or relevant field
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