SEO Account Manager

Found in: Jooble CA O C2 - 7 days ago


Calgary AB, Canada Digital Shift Full time

Apply today to join the Digital Shift team.
We are looking for an Account Manager to create long-term, trusting relationships with our clients. The Account Manager’s role is to oversee a portfolio of assigned customers and ensure clients are well-informed on monthly deliverables, progress and results.
Your responsibilities include maintaining strong relationships with clients, conducting monthly strategy sessions via Zoom, and providing SEO support as a trusted partner. In this role, you will liaise with cross-functional internal teams (including Customer Service and Operations departments) to improve the entire customer experience.
If you are familiar with account management, have a flair for driving results for clients and understand consumer behaviour, we’d like to meet you. You will collaborate with our Operations team to achieve deliverables while keeping our clients satisfied and engaged with our products and services in the long-run.
Forecast and track key account metrics
Prepare reports on account status
Proven work experience as an Account Manager, Customer Success Manager, Sales Account Manager or relevant role
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and Google Docs or MS Office (particularly MS Excel)
Experience delivering client-focused solutions to customer needs
Bachelor's degree in Business Administration, Marketing, Sales or relevant field
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