Program Administrative Assistant

4 days ago

Allan, Canada Teen Challenge Full time
Program Administrative Assistant & Community Support Worker

Centre: Saskatchewan Men's Centre
Location: Allan, SK

Posted On: Thu, 06 Jun. 2024
Pay Rate: As Agreed
Hours: Full Time
Reporting To: Centre Director

Note: This is a full-time hybrid position directly reporting to the Centre Director; pay rate as agreed, based on experience, expertise, and applicable education.

POSITION SUMMARY
The primary responsibility of the Program Administrative Assistant & Community Support Worker is to provide clerical support to the Program and support to the clients at Teen Challenge. Responsibilities include, greeting and screening visitors, maintaining a high level of professionalism and confidentiality, answering and referring inbound telephone calls and incoming emails, filing and assisting with scheduling appointments when necessary. Other responsibilities include, coordinating meetings as required, supporting day-to-day operations, liaising with staff and departments, providing information pertaining to our organization and ministry. Promoting an environment that is supportive, nurturing, healthy and safe, while helping to ensure that the physical needs of clients are met. Responsible for proper and accurate recording of all daily logs, shift reports, incident reports, and all other documentation as required.

For Qualifications and a detailed Job Description of this position, please Click Here

JOB RESPONSIBILITIES

Program Administrative Assistant

  • Respond to telephone, e-mail, and in-person inquiries from visitors, vendors, staff, and other parties
  • Refer all inquiries to the appropriate individuals and/or departments across the organization
  • Take and record telephone, e-mail, or written messages for staff members
  • Type forms, letters, reports, and memos as necessary
  • Receive and distribute all forms of paper correspondence.
  • Organize, maintain, and coordinate office records and files in their proper locations.
  • Where necessary, assist in the compilation of data for various reports
  • Assist with the coordination of the logistical aspects of departmental programs, such as meetings, special projects, and events
  • Ensure that the appropriate evacuation procedures are carried out in the event of an emergency
  • Administer and manage inbound/outbound mail, including priority post, packages, courier Arrange and book meetings when required and necessary to do so
  • Present a positive and professional image of Teen Challenge to all visitors, volunteers, clients, staff, inquiries, and other interactions
  • Ensure all forms, reports and documentation are completed as needed
  • Services, and other correspondence
  • Maintain the front desk area in a tidy and presentable manner
  • Accept and monitor inbound shipments as necessary

Community Support Worker

  • Willingness and ability to work in a manner that aligns with the mission, vision, and core values of Teen Challenge Canada
  • Promote an environment and program that is both supportive and nurturing
  • Involvement in the planning and implementation of the program schedule in conjunction with team members and other staff
  • Have a working knowledge of the application and maintenance of program procedures and standards
  • Support the efforts to promote the clients’ spiritual needs by way of demonstrated interest and participation in program activities where necessary
  • Demonstrate an understanding of the psychological and social dynamics of working with clients coping with addictions
  • Maintain a safe, clean and harmonious environment for clients and staff
  • Effectively communicate with clients and program team members to ensure coordinated and consistent approaches to clients are applied
  • Resolve any conflicts that may occur by applying techniques adapted from Crisis Prevention Intervention training
  • Endeavour to develop strong positive rapport with both staff and clients
  • Ensure the accuracy of all daily logs, shift reports, incident reports, and other pertinent documentation as necessary
  • Administer medication to clients in accordance with established policies
  • Responsible for assisting with any type of client and facility emergencies that may arise during the shift
  • Required to answer internal phone calls and email messages pertaining to clients and the program
  • Responsible for transportation of clients to and from specific destinations including, but not limited to: programming sites, doctor’s appointments, planned activities, church, and other destinations as required
  • Attend and participate in all staff meetings while on duty
  • Enter client information and shift reports into Teen Challenge’s CMS

For Qualifications and a detailed Job Description of this position, please Click Here

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