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Senior Specialist, HR Operations Quality

4 months ago

Winnipeg, Canada The Salvation Army Full time

About The Salvation Army

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Vision Statement

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

Core Values

The Salvation Army Canada and Bermuda has four core values:

Hope:We give hope through the power of the gospel ofJesus Christ. Service:We reach out to support others withoutdiscrimination. Dignity:We respect and value each other, recognizingeveryone’s worth. Stewardship:We responsibly manage the resourcesentrusted to us.

About the Position

The Senior Specialist, HR Operations Quality is responsible for the quality and accuracy delivered in HR Operations. This role will ensure HR Operations is delivering exceptional customer service and accurate information via the “front line experience” as well as ensuring the team maintains excellent standards for data integrity and data governance. Their mandate will include data quality auditing, customer response satisfaction and training. They will partner with the Director of HR Operations, to define and create a Quality Program that includes data quality audits and case management tickets in support of the and the HR Service Centre, COE’s and HRBPs. They will deliver coaching and feedback as well as partner with the Manager for any performance discussions or opportunities. They would also be responsible for identifying and delivering targeted training for the HR Operations team.
  • Bachelor’s degree in human resources, social sciences, or related field.
Experience and Skilled Knowledge Requirements
  • 5+ years of experience working in the human resources field with in-depth knowledge of HR systems, products or services (HR Compliance, compensation, benefit, pensions and Labour relations administration)
  • 5+ years of experience in human resources reporting and analytics (data quality)
  • 3+ years of experience improving employee’s experience and performance management through data analysis.
  • Workday HRIS experience is a strong asset or willingness to pursue Workday Certification
  • Strong analytical and problem-solving skills
  • Advanced Proficiency with Microsoft Office Suite
  • Comprehensive knowledge of project management as well as process analysis and continuous improvement tools
  • Experience using data to identify trends based on benchmarks for people analytics.
  • Experience using reporting tools for the extraction and manipulation of data (Access, Power BI)
  • Handling sensitive data in accordance with data protection regulations
  • Experience coaching and guiding others
  • Proven experience with quality programs
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