Senior Client Service Associate
2 days ago
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Title: Senior Client Service Associate - MD Signature Requisition ID: 202154
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Senior Client Service Associate, contributes to the overall success of the Client Administrative Services for MD ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Is this role right for you? In this role you will:
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Accountable for the preparation and processing of client documentation around account opening and transaction requests as directed by Advisors and Portfolio Managers while ensuring all regulatory requirements are adhered to as well as lead the tracking and management of Investment Policy Statements (IPS) and Know Your Client (KYC) documentation.
- Responsible for maintaining the currency and accuracy of the client contact database (CRM), ensuring all applicable information and notes are recorded correctly and you will maintain a follow-up system for annual reviews, inquiries and issues, ensuring expeditious resolution based on MD specified service standards.
- Play an important role in booking on-site and virtual client meetings, as well as coordinating meetings between Signature Advisors, Signature Planners and local specialists, preparing files, sending meeting reminders, responding to time-sensitive requests from Advisors during client meetings, tracking opportunities, preparing correspondence and ensuring a quick and efficient response to all inquiries from current and prospective clients regarding MD products and services.
- Ensure that monthly compliance-related tasks such as following up on non-compliant paperwork, pending documentation logs, security and cheque logs is completed.
- Assist in creating financial plans for Signature clients by entering financial data in the software as well as creating client family trees and corporate structure diagrams as well as understanding of the client needs and realities to be captured in the outputs of the plan.
- Partner with other lines of business to arrange mutual client growth and contact strategies.
- Liaise with third parties (Accountants & Lawyers) to obtain client data for financial plans.
- Have a deep understanding of financial documents and how they interplay with the clients’ circumstances in order the elevate the advisor’s ability to service their clients.
- Review the planning discovery summaries and ensure upcoming activities and responsibilities are clearly documented in CRM (MX360) and assigned to the appropriate parties.
- Actively respond to client requests with an eye to affording an exceptional client experience and ensuring the client’s unique circumstances/concerns are managed by the applicable MD expert.
- In cooperation with the MD Marketing team and your Advisor, you will assist with marketing campaigns and participate in client events to prospect and further discuss the MD Signature offering.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:
- A commitment to an exceptional client experience - the ability to quickly build and nurture authentic and trusted relationships , regularly delivering an exemplary level of service - ensuring a sense of urgency, accuracy of administration of all client transactions, monitoring of issues, and facilitating resolution of client concerns.
- A sense of urgency – what’s important to the client is equally important to you. You thrive on getting things done and done well.
- The ability to work independently and as part of a broader team, always seeking out new ways to collaborate and contribute and finding ways to adapt and thrive in an ever-changing environment.
- You embrace change – thriving in a diverse environment of ever-changing and competing priorities.
- A dedication to organizational efficiency – maintaining a strong attention to detail coupled with the ability to follow up and follow through in a results-oriented fashion
- A high level of comfort in working in a high-paced environment with multiple and often competing priorities.
The Must Haves:
- College diploma in business, commerce or equivalent
- 2 Years of administrative experience in financial services, internal experience preferred
- IIROC licensed or the willingness to become licensed within 12 months of hire through the completion of the Canadian Securities Course (CSC) and the Conduct and Practices Handbook for Securities Industry Professionals (CPH)
- Completion of the Life License Qualification Program (LLQP) is an asset
- Demonstrated knowledge of the financial services industry and rules regarding estates, trusts, RESPs, RRSPs/RRIFs, TFSAs, mutual funds and other investment products
- Proficiency with Microsoft Office Suite
- Working knowledge of CRM2
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Job Segment: Compliance, Administrative Assistant, Investment Banking, Technical Support, Legal, Technology, Administrative, Finance, Customer Service
MD Financial Management includes MD Financial Management Inc., MD Management Limited, MD Private Trust Company, MD Life Insurance Company and MD Insurance Agency Limited.
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