Current jobs related to Client Service Advisor Ii - Laval - BMO Financial Group

  • Client Advisor

    3 days ago

    Laval, Quebec, Canada Royal Bank of Canada Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Client Advisor. As a key member of our branch team, you will be responsible for delivering exceptional client service and building strong relationships with our clients.Key ResponsibilitiesProactively engage with clients to understand their financial needs and...

  • Client Advisor

    3 days ago

    Laval, Quebec, Canada Royal Bank of Canada Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Client Advisor. As a key member of our branch team, you will be responsible for delivering exceptional client service and building strong relationships with our clients.Key ResponsibilitiesProactively engage with clients to understand their financial needs and...

  • Client Advisor

    4 days ago

    Laval, Quebec, Canada Royal Bank of Canada> Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Client Advisor. As a key member of our branch team, you will be responsible for delivering exceptional client service and building strong relationships with our clients.Key ResponsibilitiesProactively engage with clients to understand their financial needs and...

  • Client Advisor

    4 days ago

    Laval, Quebec, Canada Royal Bank of Canada> Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Client Advisor. As a key member of our branch team, you will be responsible for delivering exceptional client service and building strong relationships with our clients.Key ResponsibilitiesProactively engage with clients to understand their financial needs and...

  • Client Advisor

    11 hours ago

    Laval, Quebec, Canada Royal Bank of Canada> Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Client Advisor. As a key member of our branch team, you will be responsible for delivering exceptional client service and building strong relationships with our clients.Key ResponsibilitiesProactively engage with clients to understand their financial needs and...

  • Client Advisor

    7 hours ago

    Laval, Quebec, Canada Royal Bank of Canada> Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Client Advisor. As a key member of our branch team, you will be responsible for delivering exceptional client service and building strong relationships with our clients.Key ResponsibilitiesProactively engage with clients to understand their financial needs and...

  • Insurance Client Advisor Apprenticeship

    4 weeks ago

    Laval, Quebec, Canada IPAC Bachelor Factory Full time

    Position: Customer Service Advisor in InsuranceCompany: Ipac Bachelor Factory LavalAre you seeking a professional training opportunity that leads to a diploma? Consider the role of Customer Service Advisor in Insurance at Ipac Bachelor Factory Laval. In this position, your responsibilities will include:Welcoming clients and addressing their...

  • Insurance Client Advisor Apprenticeship

    4 weeks ago

    Laval, Quebec, Canada IPAC Bachelor Factory Full time

    Position: Customer Service Advisor in InsuranceCompany: Ipac Bachelor Factory LavalAre you seeking a professional training opportunity that leads to a recognized qualification? Consider the role of Customer Service Advisor in Insurance at Ipac Bachelor Factory Laval. In this position, your responsibilities will include:Welcoming clients and addressing their...

  • Service Advisor

    4 months ago

    Laval, Canada AutoCanada Inc. Full time

    **Full-Time Automotive Service Advisors** **BMW MINI Laval** **Laval, Quebec** **BMW MINI Laval **is always looking for experienced full time **Technical Advisors** to join our growing team. As a technical advisor, you will be responsible for receiving customers & obtaining the information necessary to identify & suggest repairs and/or maintenance work on...

  • Insurance Client Advisor Apprenticeship

    4 weeks ago

    Laval, Quebec, Canada IPAC Bachelor Factory Full time

    Position: Customer Insurance AdvisorCompany: Ipac Bachelor Factory LavalAre you seeking a structured and qualification-focused training opportunity? Consider the role of Customer Insurance Advisor at Ipac Bachelor Factory Laval. In this position, your responsibilities will include:Welcoming clients and addressing their inquiriesAssessing client requests and...

  • Service Advisor

    4 months ago

    Laval, Canada AutoCanada Inc. Full time

    **Full-Time Automotive Service Advisors** **BMW MINI Laval** **Laval, Quebec** **BMW MINI Laval **is always looking for experienced full time **Technical Advisors** to join our growing team. As a technical advisor, you will be responsible for receiving customers & obtaining the information necessary to identify & suggest repairs and/or maintenance work on...

  • Service Advisor

    2 weeks ago

    Laval, Canada AutoCanada Full time

    BMW MINI Laval  is currently looking for an experienced full time Service Advisor to join our growing team. As a Service Advisor, you will be responsible for receiving customers and obtaining the information necessary to identify and suggest repairs and/or maintenance work on vehicles.  The pursuit of excellence, passion and attention to detail are...

  • Client Relations Advisor for Individuals

    4 weeks ago

    Laval, Quebec, Canada IPAC Bachelor Factory Full time

    IPAC Bachelor Factory Laval is currently looking for a Client Relations Advisor for Individuals to enhance our dynamic team within the banking and insurance sector. This role provides a unique opportunity for professional development and culminates in a recognized certification upon completion of the program. Key Qualifications:Exceptional listening...

  • Client Relations Advisor for Individuals

    4 weeks ago

    Laval, Quebec, Canada IPAC Bachelor Factory Full time

    IPAC Bachelor Factory is currently in search of a Client Relations Advisor for Individuals to enhance our dynamic workforce in the banking and insurance sector. This role provides a pathway for professional advancement and a recognized qualification upon completion of the program. Key Qualifications:Exceptional listening abilitiesStrong commitment to...

  • Client Advisor

    3 months ago

    Laval, Canada Giorgio Armani Corporation Full time

    Client Advisor | A|X Laval| Part-Time As an associate with Giorgio Armani Canada Corporation, you will be part of a **diverse team**, who you will work with to **drive sales** and provide an **excellent client experience** that represents the brand. Your ability to combine **entrepreneurial spirit**, **passion** for the brand, exemplify the company’s...

  • Client Advisor

    3 months ago

    Laval, Canada Giorgio Armani Corporation Full time

    Client Advisor | A|X Laval | Full-Time As an associate with Giorgio Armani Canada Corporation, you will be part of a **diverse team**, who you will work with to **drive sales** and provide an **excellent client experience** that represents the brand. Your ability to combine **entrepreneurial spirit**, **passion** for the brand, exemplify the company’s...

  • Client Advisor

    1 month ago

    LAVAL, Canada Royal Bank of Canada Part time

    Job SummaryJob Description** This is an opportunity for candidates to express their interest in current and future positions for the region of Laval **What is the opportunity?As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new...

  • Client Advisor

    2 months ago

    Laval, Canada Royal Bank of Canada> Full time

    Job SummaryJob Description** This is an opportunity for candidates to express their interest in current and future positions for the region of Laval **What is the opportunity?As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new...

  • Client Service Senior Associate

    3 weeks ago

    Laval, Canada Scotiabank Full time

    p> Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Senior Client Service Associate - MD Signature Requisition ID: 202154Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Senior Client Service Associate, contributes to the overall success of...

  • Senior Service Advisor

    2 weeks ago

    Laval, Quebec, Canada Subaru de Laval Full time

    Subaru de Laval is seeking a highly skilled and experienced Technical Advisor to join its team in the Service Department. The ideal candidate will have a minimum of one year of experience in a similar role and possess excellent communication and problem-solving skills.Key Responsibilities:Provide exceptional customer service and ensure a positive experience...

Client Service Advisor Ii

5 months ago

Laval, Canada BMO Financial Group Full time

3225 St-Martin Ouest Blvd Laval Quebec,H7T 1S2

**Bilingual**

Provides exceptional, daily operational service support to grow the Bank’s market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions. Typically meets client service needs through a pooled call center environment or a dedicated one-on-one relationship with sensitive, complex and/or top tiered clients.
- Reviews similar activities of other clients in the same industry, providing assistance and guidance relative to industry best practices.
- Ensures that tickets are resolved and closed as per the client’s expectations and to their satisfaction.
- Demonstrates an in-depth understanding of product and service, by providing needed information or directing clients to the appropriate source.
- Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
- Gathers and formats data into regular and ad-hoc reports, and dashboards.
- Participates in audit and customer issues resolution, correct irregularities escalate as per established procedures.
- Identifies process improvement opportunities for better efficiency in meeting the needs of current clients.
- Shares any information with Management received while conducting client service business that would indicate a risk or an opportunity to the Bank.
- Provides input into the planning and implementation of operational programs.
- Actively listens to clients' concerns and diagnoses clients’ service needs.
- Facilitates timely client problem-resolution, engages cross-functional representatives or groups as appropriate.
- Responds to client concerns in a professional manner to convey ownership, competence, respect for the client relationship.
- Accurately documents client requests using the group’s tracking systems.
- Facilitates action to close gaps between client expectations and client experiences in the performance of the Bank and its products.
- Applies consistent and timely follow ups to demonstrate a commitment to customer satisfaction and high standards of responsiveness.
- Serves as an advocate for individual clients and escalating issues as necessary to facilitate the timely resolution of service problems.
- Supports the development of tailored messaging, which may include writing, editing and distributing communications.
- Tracks collection of client service fees
- Collaborates with internal and external stakeholders in order to deliver on business objectives.
- Executes work to deliver timely, accurate, and efficient service.
- Focus may be on a business/group.
- Thinks creatively and proposes new solutions.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works mostly independently.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
- Specialized knowledge from education and/or business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-depth.
- Influence skills - In-depth.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.