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Junior IT Specialist, Division Services

2 months ago

Mississauga, Canada Mattamy Homes Full time

Location:
Mississauga, Ontario

Company:
Mattamy Homes Canada

Department:
Information Technology, GTA Lowrise Division

Employment Type:
Full-Time

Reports to:
Manager, Division Services

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. Our team is solid, optimistic, hardworking, and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are.

What we offer

Reporting to the IT Manager, Division Services, the Junior IT Specialist Division Service will be responsible for supporting and ensuring delivery of IT services to the Toronto Homebuilding business.

What you'll do

  1. Provide exemplary end-user support and service in all situations, keeping the end-user informed of progress and workarounds.
  2. Provide a prompt response to user requests for information and assist in application system problem resolution.
  3. Collaborate with IT Service Delivery Leads for activities such as incident management, problem management, and root cause analysis.
  4. Proactively build relationships and awareness of remote office activities with key stakeholders from the different divisions.
  5. Ensure defined process and procedures are followed and maintained.
  6. Partner with People & Culture and business leads to ensure onboarding/offboarding processes are followed.
  7. Assist all users with Windows 10, Windows 11, Dell, iPads, iPhone, and Android support.
  8. Troubleshoot meeting related issues with Logitech devices/Microsoft Teams and assist remote users through LogMeIn.
  9. Triage issues and service requests via phone, e-mail, or service desk ticketing system.
  10. Log all incoming calls in an Incident Management tool and resolve and/or escalate calls as required.
  11. Train users on Mattamy processes and applications.
  12. Manage ordering & deployment of hardware and software required for users.
  13. Ensure user hardware central database is managed and up to date.
  14. Manage distribution groups.
  15. Assist users in troubleshooting Multi-Factor Authentication (MFA) related issues.
  16. Deployment and troubleshooting of Konica Minolta printers and ensure toner inventory is managed.

What you bring

  1. Strong knowledge of computer hardware, software, operating systems, and networking fundamentals (LAN/WAN/VPN).
  2. Proficiency in diagnosing and resolving technical issues in a Windows and/or Mac environment.
  3. Understanding of Wide Area Network and LAN technologies.
  4. Demonstrated experience with client support and a proven ability to deliver a high level of customer service.
  5. Excellent written and verbal communication skills.
  6. Customer and Vendor relationship management skills.
  7. Demonstrated proactive approaches to problem-solving with strong decision-making capability.
  8. Strong ability to achieve high performance goals and meet deadlines in a fast-paced environment.
  9. Able to travel within the GTA region.

Bonus points

  1. College Diploma or University Degree in business or information systems.
  2. Experience with systems: Fresh Service, Solarwinds, Office 365, Active Directory, Apple, Windows and Android Devices, Dell Hardware, JD Edwards, and LogMeIn.

We encourage applicants who meet most of the role requirements to apply It's okay if you don't have 100% of the requirements. If you're the right candidate, we'll help you learn and grow.

Who we are

Mattamy is the largest privately owned homebuilder in North America, with over 40 years of history across Canada and the United States. Every year, we help more than 8,000 families realize their dream of home ownership.

At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities.

Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.

Qualified applicants will be contacted directly by the Talent Acquisition team.

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