Account Management Specialist

2 weeks ago

Duncan, Canada Duncan Parnell, Inc. Full time

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Account Management Specialist

Charlotte, Charlotte, NC, US

30+ days ago Requisition ID: 1115

Founded in 1946, Duncan-Parnell is a leading supplier of high-quality signs and graphics for design firms, retail establishments, architects, construction companies, home builders, developers, and many other clients across the Southeast. We specialize in providing signs and graphics and a range of services to help make our customers’ projects successful.

Duncan-Parnell succeeds through dependability and a customer-first mindset to solve tough operational challenges through the implementation of technology. With the combination of our people, their commitment and dependability, and by offering great products from such trusted brands as Trimble, and HP among others, Duncan-Parnell continues to grow and become the top choice for the industries we serve.

Duncan-Parnell is growing and looking to add an Account Management Specialist in our Charlotte NC, Raleigh NC, and North Charleston SC offices. This role is a critical position supporting both operations and sales in our Signs & Graphics division.

SUMMARY:

The Account Management Specialist (AMS) is designed to bridge the gap between a Sales Representative (SR) and the Project Coordinator (PC). An AMS supports the SR in all essential duties such as site surveys, gathering and organizing data on the project, and managing the project from sale to completion. The AMS relieves the SR of such duties to allow the SR to focus more on sales and business development, as well as the PC to allow a smooth flow through production and installation.

RESPONSIBILITIES:

  • Performing site surveys with accuracy and attention to detail
  • Organizing information provided by the SR, including the scope of work, site survey photos and measurements, and associated artwork
  • Submitting work orders, proof requests, and other items to the Ops team (after sale/contract is secured)
  • Managing accounts and keeping a balance between accounts vs. projects
  • Gathering installation quotes from outsourced vendors and sending to the SR
  • Coordinating installation schedule with all involved parties (SR, install vendors, PC)
  • Working with in-house or outsourced install team to schedule installation and coordinate
  • Managing overall project schedule to hit deadlines
  • Communicating daily/weekly with onsite contacts (GC, site super, etc) and tracking site readiness
  • Performing quality checks on items from production as needed to assist the PC
  • Tracking permit and production schedule and relaying any updates to SR or internal team
  • Adhering to safety standards – instructing installers to wear PPE or safety equipment while on site as well as when PM meets client onsite as needed
  • Assisting in production when needed (organizing ADA, applying VHB, packaging)
  • Building relationships with outsourced installers to ensure successful projects
  • Includes other various duties as assigned 

REQUIREMENTS:

  • Highly organized
  • Excellent verbal and written communication (emails and in-person)
  • 1-2 years of Project management/coordination experience
  • Problem-solving skills
  • Proficient in Adobe Acrobat and Microsoft Excel
  • Experience in reading site plans and other documents
  • Construction and/or signage experience a plus 

BENEFITS:

  • Medical, dental, vision, life, and long-term disability insurance 
  • Medical and dependent care; FSA or HSA
  • 401K Retirement Plan
  • PTO & Paid Holidays

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.

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