Medical Office Administrator
4 weeks ago
Job Overview
We are seeking a dedicated Medical Office Assistant to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our medical office by providing administrative support and excellent customer service. This position involves both front-desk responsibilities and clinical support duties, providing an excellent opportunity to work in a patient-centered environment.
Key Responsibilities:
Reception Duties:
- Warmly greet and welcome patients, fostering a friendly and professional atmosphere.
- Efficiently manage the clinic’s appointment schedule, including booking, rescheduling, and confirming appointments.
- Answer incoming calls, address inquiries, and direct calls to the appropriate team members.
- Handle patient registration, verify insurance information, and maintain accurate patient records.
- Collect payments, issue receipts, and assist with processing insurance claims.
- Maintain a clean and organized reception area.
Administrative Support:
- Assist in preparing and maintaining patient files, ensuring accuracy and confidentiality.
- Coordinate with healthcare providers to facilitate timely and efficient patient care.
- Manage correspondence, reports, and other essential documentation.
- Order and maintain office and medical supplies, ensuring adequate inventory levels.
Clinical Assistance:
- Escort patients to examination rooms and prepare them for consultations.
- Assist with basic clinical tasks, including recording patient histories, taking vital signs, and preparing medical equipment.
- Provide support during audiology tests and speech therapy sessions as needed.
- Ensure examination rooms are clean, well-stocked, and prepared for each patient.
Other Duties:
- Participate in team meetings and contribute to the continuous improvement of clinic operations.
- Adhere to clinic policies, procedures, and regulatory requirements.
Qualifications:
- High school diploma or equivalent required; post-secondary education in medical administration or a related field is an asset.
- Previous experience in a medical office or healthcare setting is strongly preferred.
- Excellent communication and interpersonal skills, with the ability to interact effectively with patients, healthcare providers, and team members.
- Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
- Proficiency with office software (e.g., MS Office, Google Suite) and experience with electronic medical records (EMR) systems.
- Bilingual abilities (English, Hindi, Punjabi) are an asset, reflecting our clinic’s diverse patient base.
- Basic knowledge of web marketing and SEO is a plus.
Working Conditions:
- Part-time position to start, with regular office hours; some flexibility may be required.
- The role involves prolonged periods of sitting, as well as standing and walking during patient interactions.
Why Join Us?
- Be part of a collaborative and supportive healthcare team.
- Opportunity for professional growth and skill development in a multidisciplinary environment.
- Competitive salary with benefits, including potential for profit sharing and vesting.
Job Types: Full-time, Part-time
Pay: $17.20-$22.00 per hour
Expected hours: 20 – 40 per week
Work Location: In person
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