Client Care Coordinator

1 month ago

Calgary, Canada Amplifon Full time
*Amplifon*, a global leader in hearing care, is expanding in the Canadian market, and we arelooking for the next generation of *Client Care Coordinators *who are passionate about delivering a personalized, best-in-class customer experience to people who need hearing care. With our network of clinics across Canada, our *Client Care Coordinators *are dedicated to supporting an estimated 4.5 million Canadians who are hearing-impaired.

*About the Role: *

As a *Client Care Coordinator*, you change lives by empowering people to rediscover all the emotions of sounds. You will be responsible for delivering a high standard of customer care demonstrated by executing the following responsibilities:
* Guide the customer journey as the first point of contact, by providing a caring and personalized experience and setting expectations for their clinic visit.
* Manage the scheduling and confirmation of appointments for new and existing customers.
* Prepare Hearing Care Professionals for customer appointments by communicating relevant customer information.
* Convert outbound and inbound calls into appointments and drive marketing campaigns by managing callback and lead lists.
* Maintain accurate customer database by ensuring that customer records are updated regularly.
* Create invoices for products and services rendered; process payments from customers and maintain accurate financial records.
* Educate customers on Amplifon programs, products, and services and resolve customer inquiries.
* Maintain efficient clinic operations by overseeing clinic inventory and organization, supporting customers with basic hearing aid maintenance and repairs, and proactively anticipating clinic and customer needs.
* Collaborate with colleagues to create a welcoming, efficient, and high-performing clinic culture that is compliant with company operational and quality standards.

*What We Offer:*
* *Competitive Compensation: *We provide a competitive pay structure, including industry-leading salaries and incentive bonus opportunities.
* *Robust Benefits: *We offer a comprehensive benefit package, a company RRSP match, ample paid time off, and more to foster an award-winning employee experience.
* *Growth: *As our team continues to grow, we want you to grow with us, so we offer our employees continuous professional development and growth opportunities to ensure our employees are engaged, challenged, and satisfied.
* *Impact: *We help our customers rediscover all the emotions of sound, and we have fun doing it Our teams around the world are passionate about working together to change lives.

*What We’re Looking For:*

*Education & Experience*
* High school diploma or equivalent
* Diploma in business or medical administration is preferred
* 2+ years of administrative experience, preferably in medical setting
* 2+ years of customer service experience
* Knowledge of the hearing aid industry preferred

*Required Skills:*
* Able to build and maintain professional rapport with customers and colleagues
* Able to work independently, autonomously, and as a collaborative leader of a team
* Adherence to professional, ethical, and regulatory standards
* Able to prioritize work efficiently in a fast-paced work environment
* Proficient with MS Windows and Office
* Knowledge of insurance and agency coverage for hearing care services is preferred

_We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs._

_#joinus_

Job Types: Full-time, Permanent

Pay: $19.00-$24.00 per hour

Expected hours: 40 per week

Additional pay:
* Bonus pay
Benefits:
* Dental care
* Employee assistance program
* Extended health care
* Life insurance
* Paid time off
* RRSP match
* Tuition reimbursement
* Vision care
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday

Education:
* Secondary School (required)

Experience:
* Administrative: 2 years (required)
* Medical Receptionist: 1 year (required)

Work Location: In person

  • Part-time Client Care Coordinator

    4 months ago

    Calgary, Canada Concierge Care Calgary Full time

    **Looking For PART-TIME CLIENT CARE COORDINATOR** Concierge Care Calgary is a private home care company in Calgary, Alberta. Concierge Care Calgary was founded by healthcare professionals with over 50 years of experience. Our mission is to provide peace of mind for our vulnerable population and their families by helping them age gracefully in their own...

  • Client Care Coordinator

    4 weeks ago

    Calgary, Alberta, Canada VCA Canada Full time

    Job SummaryWe are seeking a highly organized and empathetic Client Care Coordinator to join our team at Dalhousie Varsity Animal Hospital in Calgary, AB.About the RoleThis is an exceptional opportunity for an individual to support our clients and their pets in a very important role. As a Client Care Coordinator, you will help create a welcoming environment,...

  • Client Care Coordinator

    6 months ago

    Calgary, Canada Motion LP Full time

    **Consider joining us as a Client Care Coordinator if**: You have worked in a call center, customer service, or office environment, responding to competing demands and prioritizing tasks. You have high attention to detail, strong organizational skills, and a willingness to help wherever and whenever you are needed. You can foster relationships with...

  • Client Care Coordinator

    1 month ago

    Calgary, Canada Amplifon Full time

    *Amplifon*, a global leader in hearing care, is expanding in the Canadian market, and we arelooking for the next generation of *Client Care Coordinators *who are passionate about delivering a personalized, best-in-class customer experience to people who need hearing care. With our network of clinics across Canada, our *Client Care Coordinators *are dedicated...

  • Client Care Coordinator

    1 month ago

    Calgary, Canada Amplifon Full time

    *Amplifon*, a global leader in hearing care, is expanding in the Canadian market, and we arelooking for the next generation of *Client Care Coordinators *who are passionate about delivering a personalized, best-in-class customer experience to people who need hearing care. With our network of clinics across Canada, our *Client Care Coordinators *are dedicated...

  • Client Care Coordinator

    1 month ago

    Calgary, Canada Amplifon Full time

    *Amplifon*, a global leader in hearing care, is expanding in the Canadian market, and we arelooking for the next generation of *Client Care Coordinators *who are passionate about delivering a personalized, best-in-class customer experience to people who need hearing care. With our network of clinics across Canada, our *Client Care Coordinators *are dedicated...

  • Client Care Coordinator

    6 months ago

    Calgary, Canada Classic LifeCare - Calgary, AB Full time

    **Classic LifeCare** is a locally owned and operated home care agency that has been providing exceptional home health care experience and nursing support for nearly 50 years in BC and Alberta. As an Accredited agency, we prioritize respecting people's choices and needs, helping them live in the moments that matter and build better lives through great health...

  • Client Care Coordinator

    1 month ago

    Calgary, AB, Canada Amplifon Full time

    *Amplifon*, a global leader in hearing care, is expanding in the Canadian market, and we arelooking for the next generation of *Client Care Coordinators *who are passionate about delivering a personalized, best-in-class customer experience to people who need hearing care. With our network of clinics across Canada, our *Client Care Coordinators *are dedicated...

  • Client Care Coordinator

    1 month ago

    Calgary, AB, Canada Amplifon Full time

    *Amplifon*, a global leader in hearing care, is expanding in the Canadian market, and we arelooking for the next generation of *Client Care Coordinators *who are passionate about delivering a personalized, best-in-class customer experience to people who need hearing care. With our network of clinics across Canada, our *Client Care Coordinators *are dedicated...

  • Compassionate Client Care Coordinator

    4 weeks ago

    Calgary, Alberta, Canada VCA Canada Full time

    Veterinary Reception, Client Care, Part TimeLocation: Calgary, ABCareers at VCA Canada are a chance to make a difference in the lives of pets and their families. We have an exciting opportunity for a Compassionate Client Care Coordinator to join our team at Country Hills Animal Hospital.This role is perfect for someone who is organized, motivated, and...

  • Client Care Coordinator

    2 months ago

    Calgary, Canada WS Audiology Americas Full time

    **About us**: Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their...

  • Client Care Coordinator

    2 weeks ago

    Calgary, Canada WS Audiology Americas Full time

    **About us**: Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their...

  • Client Care Coordinator

    4 weeks ago

    Calgary, Alberta, Canada VCA Canada Full time

    Job SummaryThis is an exceptional opportunity to join VCA Canada as a Client Care Coordinator at Coach Hills Animal Hospital in Calgary, AB.

  • Compassionate Client Care Coordinator

    4 weeks ago

    Calgary, Alberta, Canada VCA Canada Full time

    Job SummaryA compassionate and organized individual is sought to fill the role of Client Care Coordinator at Coach Hills Animal Hospital in Calgary, AB. This full-time position offers an exceptional opportunity to make a difference in the lives of pets and their families.

  • Client Care Coordinator

    4 weeks ago

    Calgary, Alberta, Canada VCA Full time

    Job OverviewWe are seeking a motivated and empathetic Client Care Coordinator to join our team at Dalhousie Varsity Animal Hospital in Calgary, AB.

  • Client Care Coordinator/moa

    1 month ago

    Calgary, Canada Accident Rehabilitation Centre Full time

    The Accident Rehabilitation Centre is an interdisciplinary clinic unique in Calgary, with our primary focus on treating patients who have been involved in motor vehicle collisions. Our team at ARC includes in-house Physician, Chiropractor, Physiotherapists, Kinesiologist, Psychologist, Massage Therapists, as well as Administrative Support Staff - We are...

  • Home Care Sales Specialist

    2 months ago

    Calgary, Canada Alivio Care Full time

    **Job Summary**: **Responsibilities**: - Assist in developing and implementing initiatives to grow the client base and generate new business opportunities - Help build and maintain relationships with healthcare providers, hospitals, community organizations, and referral partners. - Assist with community outreach and marketing activities, including social...

  • Scheduling Coordinator for Geriatric Care

    4 weeks ago

    Calgary, Alberta, Canada Bethany Care Society Full time

    About the RoleBethany Care Society is seeking a highly skilled Scheduling Coordinator to join their team. This position plays a vital role in ensuring the efficient scheduling of staff, maintaining accurate records, and providing exceptional support to employees.Key Responsibilities:Resident-Centered Care: The Scheduling Coordinator will ensure that staff...

  • Home Care Business Lead

    4 weeks ago

    Calgary, Canada Alivio Care Full time

    **Key Responsibilities**: - Develop and implement strategic initiatives to grow the client base and generate new business opportunities (e.g. partnerships with healthcare facilities, client referral programs) - Build and maintain relationships with healthcare providers, hospitals, community organizations, and referral partners. - Conduct market research to...

  • Client Care Coordinator

    2 months ago

    Calgary, Canada Amplifon Full time

    Client Care Coordinator (Calgary, AB - Beddington) Client AdvisorCALGARY, AB, Canada Amplifon , a global leader in hearing care, is expanding in the Canadian market, and we arelooking for the next generation of Client Care Coordinators  who are passionate about delivering a personalized, best-in-class customer experience to people who need...