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Operations Manager
2 months ago
Menkes Developments Ltd. is an award-winning, fully integrated real estate company involved in the construction, ownership and management of office, industrial, retail and residential properties. Founded in 1954, the company is one of the largest private developers in Canada, with a primary focus in the Greater Toronto Area. Menkes is known for its innovative, multi-disciplinary approach, superior design, and its expertise in large-scale mixed-used developments. The Company is regarded as one of the most trusted builders in Toronto, with a strong reputation for quality and customer service excellence. Past projects include the Four Seasons Hotel & Residences in Bloor-Yorkville, 25 York Street (Telus Harbour), and the two (2) million square foot Harbour Plaza/One York commercial retail complex located in the South Core Financial District. For more information about Menkes, please visit menkes.com and follow @MenkesLife.
ABOUT THE JOB: The primary purpose of the Operations Manager role is to maintain safe & efficient operations of the Building Systems and all aspects of two modern office complexes location at 100 Queens Quay and the Waterfront Innovation Centre. These assets are perfectly positioned in Toronto’s next downtown expansion and total approximately 1 million square feet of office space. In this capacity the Operations Manager provides leadership to the Operations team and working in close collaboration with the Director, Operations by providing technical expertise and oversight for the day-to-day activities. Demonstrate Menkes culture, policies and procedures, implement national and site-specific initiatives as well major projects undertaken in the properties including Electrical, Mechanical and HVAC upgrades.
RESPONSIBILITIES: On a day-to-day basis, the key responsibilities include:
- Property Maintenance: Ensuring that the properties are well-maintained and in compliance with safety and regulatory standards. This includes overseeing routine maintenance, repairs and managing the day-to-day activities of the building to ensure property operations is well organized.
- Risk Management: Identifying and mitigating risks related to property operations, such as safety hazards and liability issues. Implementing risk management strategies to protect the interests of the property owners and tenants.
- Property Inspections and Compliance: Conducting regular inspections of properties to identify maintenance issues, safety hazards, and opportunities for improvement. Ensuring compliance with building codes, zoning regulations, and environmental standards.
- Service Procurement / Vendor Management: Develop specification and scope of work for procuring service. Administer tender, selecting and overseeing the relevant third-party vendors and contractors for all building services. Negotiating contracts, monitoring service levels, and ensuring compliance with contractual agreements.
- Team Building and Development: Responsible for assembling and leading the Operations Team. This involves staff recruitment, training, performance appraisal and professional development. Maintain a positive work atmosphere by acting and communicating in a manner to facilitate positive relationships with tenants, contractors, co-workers and management.
- Budgeting / Financial Management: Assist the General Manager and the Property Accountant in managing expenses. Developing and managing budgets for property operations, including expenses for maintenance, utilities, and capital improvements. Monitoring financial performance and identifying areas for cost savings and efficiency improvements.
- Physical and Cyber Security: Identify potential security threats and vulnerabilities within the properties. Coordinating with third-party security providers to ensure adequate coverage and response to security incidents. Maintain complete and accurate records of the building access controls and keying system. Coordinate with Operation Technology and Information Technology service providers to ensure cyber security protocols are adhere to.
- Sustainability Initiatives: Implementing sustainable practices to improve energy efficiency, reduce environmental impact, and enhance the long-term value of the properties. Promote a positive energy-minded and sustainability workplace by utilizing available resources to monitor energy usage.
- Tenant Relations: Assist the General Manager and Property manager in managing relationships with tenants, addressing their concerns, and ensuring a high level of tenant satisfaction. Facilitate and coordinate on-going, open communications with tenants to understand and address their operational concerns.
- Capital Planning / Equipment management: Assist the General Manager on developing plans for ongoing and future building and grounds projects, as well 3-5-year capital development and long-range goals. Administer the CMMS (Angus System) for the supervision, planning, evaluation and implementation of the Preventative Maintenance to ensure the Company’s assets are maintained appropriately.
- Monitoring and Reporting: Provide frequent report of the asset performance on Safety, Efficiency, Comfort and Sustainability. Ensure proper repairs are carried out and operational records are up-to-date. Analyze Key Performance Indicator (KPI) trends on all measurables matrix of the operations.
- Utility / Meter management: Oversee the efficient functioning of utility meters to ensure accurate data collection of the base building and tenant suite; electricity, thermal, gas, and water consumption.
QUALIFICATIONS: To succeed, candidates must possess the following combination of education, experience and skills:
- Post-secondary education in a related area plus relevant management training and experience, or an equivalent combination of education and experience
- SMA (BOMA) or Building Environmental Systems I and II
- Enrollment in FMA or RPA or equivalent
- 10+ years if experience in Physical Operations management
- 5+ years supervisory/management experience preferably in a mixed-use environment
- Thorough knowledge of general building systems including: Mechanical, Plumbing & HVAC, Structural, Building Envelope, Automation & Operation Technology, Electronic safety & Security, Fire & life safety, and Conveying/Elevating Equipment, common building operational policies and various related Acts/codes/standards, i.e., the electrical code, plumbing code, TSSA, Fire Code, and Building Code
- Ability to write specifications and contract documents
- Superior ability to handle multiple demands, competing priorities, adapt to new ideas and constant changes and deliver successful results
- High level of proficiency with MS Word, Excel and Outlook
- Ability to communicate effectively and professionally, both oral and written
