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Client Onboarding Manager
4 months ago
Department: Operations
Employment Type: Permanent
Location: Shawinigan, Quebec
Reporting To: VP Operations
DescriptionCreating Safer Workplaces for Everyone.
We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
Are you ready to embark on a dynamic journey as a trusted advisor for our valued customers? Join us as we revolutionize the implementation process, ensuring seamless integration of our platforms to meet and exceed customer expectations
In this pivotal role, you'll serve as the linchpin between our customers and internal stakeholders, ensuring their needs are not just met, but surpassed. Your collaborative spirit will shine as you work closely with our sales team, ensuring any additional services required are swiftly communicated.
But that's not all – you'll be the beacon guiding large and complex projects to fruition, from the initial implementation stages right through to the final handover. Your expertise will be the cornerstone of our implementation best practices, continuously developing and nurturing our team to greater heights.
Advanced English and French proficiency:
This requirement is necessary because in this role, you will need to interact with clients, partners, and/or our international subsidiaries on a recurring basis, both orally and in writing.
What that means day-to-day:
- Collaborate with client onboarding specialists and implementation coordinators to ensure project adherence to standards and best practices.
- Partner closely with Sales Engineers to exchange insights on implementation best practices.
- Lead management of large and complex projects to achieve strategic objectives for both Alcumus and customers, maintaining quality and value.
- Ensure adherence to budgets and deadlines while managing projects.
- Develop and maintain a high-performing team, providing ongoing training and contributing to best practice documentation and procedures.
What you’ll need to be successful: Required competencies
- Extensive and relevant experience in implementing or integrating SaaS software (e.g. ERP);
- Training and experience in project management;
- Experience in building strong customer relationships and managing stakeholder expectations;
- Excellent communication skills;
- Ability to present confidently and effectively at high levels, influencing customer thinking;
- Bilingualism French/English, spoken and written mandatory;
- Excellent knowledge of Windows, MS Office (excel, word, powerpoint).
- Critical thinking and strong analytical skills;
- Strong leadership skills;
- Autonomy and thoroughness;
- Effective and professional written communication;
- Strong ability to adapt;
- Ability to perform under pressure and manage several files at once;
- Excellent organizational and time management skills.
What you’ll get in return: Alcumus has a hybrid workplace policy. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else
Personal Health & Wellbeing
> Integrated mental health & wellbeing support
> Vacation – starting at 3 weeks
> Wellness Days & Annual Giving Day – an extra to give back to yourself or your community
>???? Comprehensive medical and dental coverage
> End of the year, company-wide shut down for you to relax and recharge
Future Planning
> Rewards Program – access to discounts and cashback
> LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us
Bring Your Whole Self to Work.
Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview with the stakeholders you’ll be working with closely in the role
