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Clinical Applications Specialist

2 months ago

Montreal, Canada Sectra AB Full time

Join a tech company that’s making a difference in healthcare.


At Sectra Canada, our objective is to introduce a leading global medical IT solution to the Canadian market, with the aim of establishing ourselves as the top provider of Enterprise imaging and PACS solutions in the country. Our customers operate in some of Canada’s most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while providing efficiencies and advanced technology to modernize Canada’s medical imaging systems, all while protecting the most sensitive information for patients and care providers.


The role:

Sectra is embarking on a journey to lead PACS replacement projects across Canada. We aim to revolutionize healthcare imaging solutions across regions and provinces, leveraging Sectra's cutting-edge technology and expertise to enhance patient care and streamline medical workflows. As an Applications Specialist your role involves conducting thorough workflow analysis, planning and delivering training sessions, providing on-site support during deployment, and ensuring seamless integration of Sectra's products into customer workflows.


Responsibilities include:

  1. Go through hands-on structured training program on applications, solutions and services including PACS for Radiology, Mammography, Cardiology, Digital Pathology, Vendor Neutral Archive, Orthopedic templating, medical imaging AI algorithms and more.
  2. Perform PACS workflow analysis to understand each customer’s unique needs and intricacies.
  3. Plan and schedule training activities for customers during the deployment project.
  4. Provide workflow support to the customer during acceptance testing.
  5. Organize and provide appropriate go-live application support on site at customer location.
  6. Provide training in one-on-one and classroom settings on site, as well as web-based training.
  7. Provide remote support for application in collaboration with our customer support team.
  8. Provide positive, professional and cohesive company image when representing Sectra and our products.
  9. Ensure Sectra's customers have the required knowledge to efficiently use our products.
  10. Handle applications related support tickets.
  11. Act as an internal champion for the Sectra application to mentor customers and peers.
  12. Travel (25%- 30%).
  13. Uphold Sectra's esteemed reputation as the industry leader, consistently recognized as 'Best in KLAS' for #1 customer satisfaction.

Skills & Requirements

So, are you a fit?

  1. Excellent communication skills, both written and oral in French and English.
  2. A master’s, bachelor’s or equivalent degree with a strong academic performance.
  3. Prior Clinical Application Specialist and/or Radiology Technologist experience.
  4. Demonstrate a passion and commitment toward exceeding our customer’s expectations.
  5. Ability to teach and explain complex topics effectively.
  6. Patient, caring, and inspiring approach.
  7. Creative thinking and calmness in stressful situations.
  8. Interest in creating training material.

How we make your work meaningful and rewarding

As the newest Sectra operation, Sectra Canada has the best of both worlds. We embody the energy of a young startup yet enjoy the stability of a well-established brand with vast global experience and a product backed by 40+ years of innovation. The result? An agile, invigorating, highly supportive and fun environment that empowers our team to do their best work and make a difference in people’s lives every day.


In addition to competitive salary and performance-based incentives, we offer plenty of exciting benefits and perks, including:

  1. Education assistance for team members to continuously enhance their knowledge.
  2. Robust health, dental and vision benefits, effective the month following your start date.
  3. Monthly health spending account.
  4. RRSP matching after 3 months of employment.
  5. Reimbursement of home internet expense.
  6. 4 weeks of vacation at a minimum.
  7. Annual travel allowance.

Equal opportunity employer

Healthcare is a universal priority, and we need people from all backgrounds to help build a healthier and safer society. Our employees are people with different strengths, interests, experiences and backgrounds, who share a passion for improving people's lives. We embrace our differences and celebrate our uniqueness, and we respect and value all of our employees' points of views.


Depending on the role, a mandatory background security screening might be performed as part of the recruitment process at Sectra. Please reach out to the responsible hiring team if you have any questions regarding this.


Great Place to Work

Making a difference

Great colleagues

Personal development

Innovation & technology

Global environment

Working close to customers


About the company

Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.


One thing that identifies us at Sectra is our customer obsession— our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.


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