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Clinical Specialist

1 month ago

Montreal, Quebec, Canada Edwards Lifesciences Full time

Clinical Expertise

As a Clinical Specialist at Edwards Lifesciences, you will develop clinical education materials in connection with clinical investigations. You will provide expertise and clinical insights on the device, procedure, and protocol throughout the life cycle of the clinical investigation.

Key Responsibilities

  • Responsible for certification of centers, physicians, and other related staff, as well as EW personnel and as outlined within EW SOPs.
  • Interact with KOL and proctors.
  • Frequent cross-regional case coverage to build strong relationships across all accounts with heart teams and support staff to build trust and credibility.
  • Provide education on all aspects of the device, device handling, implantation, and troubleshooting techniques related to equipment, tools, and products required for device implants.
  • Develop and continuously improve training curriculum, training materials, and training tools, based on clinical trial experience, EW guidelines, and SOP.
  • Business Intelligence.
  • Provide education and training to physicians, hospital personnel, and hospital staff on technical matters related to investigational products and procedures through conducting and/or coordinating one-on-one ad hoc training sessions and in-service structured education programs.
  • Throughout commercial procedures, provide physicians and medical staff with required follow-up support to ensure continuity of education and technical support related to all aspects of patient outcome.
  • Provide training and guidance to new Field Clinical Specialists.
  • Plan and implement growth strategies within focused accounts in partnership with the Sales and Sales Management.
  • Responsible for upselling in key strategic accounts working in conjunction with Business Managers.
  • Validate software and hardware updates in the field as applicable.
  • Learns the product(s), physiology, anatomy, applications, and “language” of the market and Edwards Lifesciences.
  • Fully monitor clinical support activities, changes in the market, and assigned accounts, as well as, competitive activity with the NSM and the appropriate Sales Specialist.
  • Other incidental duties.

Requirements

  • 5 years of experience in previous related medical device and/or clinical experience.
  • Bachelor's Degree in a related field.
  • Training experience in a clinical/technical environment.

The role requires availability to travel 60% of the time.