Assistant Store Manager

4 weeks ago

Kimberley, Canada Cash Crusaders Full time

OPERATIONAL MANAGEMENT

  • Ensure store sales objectives are met
  • Maximise income streams for the store (Add-ons, GP etc.)
  • Ensure effective implementation of merchandising standards
  • Ensure effective implementation of marketing initiatives
  • Attraction and retention of customer base

INVENTORY MANAGEMENT

  • Ensure effective inventory management processes are in place
  • Monitor stock levels and ensure timely replenishment
  • Maximise income streams for the store (Add-ons, GP etc.)

CUSTOMER SERVICE

  • Ensure customer expectations are exceeded
  • Review mystery shopper reports
  • Ensure immediate acknowledgement and timely finalisation of product and retail/buy shop related complaints
  • Reinforce a culture of service-minded staff to ensure customer satisfaction

PEOPLE MANAGEMENT

  • Facilitate the training and development of employees to ensure correct competency
  • Succession planning
  • Ensure consistent, effective performance management
  • Manage and enhance employee relations and satisfaction

ADMINISTRATION

  • Ensure implementation and adherence to all relevant company policies, procedures, and system requirements
  • Conduct cash-ups
  • Perform safe checks
  • Conduct alarm checks
  • Maintain admin files
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