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Store Operations Manager

2 months ago

Kimberley, British Columbia, Canada BUCO Full time

About the Role

We are seeking a highly skilled and experienced Store Operations Manager to join our team at BUCO. As a key member of our management team, you will be responsible for the overall management and operation of our store, ensuring that we deliver exceptional customer service and achieve our business objectives.

Key Responsibilities

  • Manage Store Profitability
    • Develop and implement strategies to maximize sales turnover and returns
    • Identify new business opportunities and take calculated risks to drive growth
    • Implement innovative and creative ideas to improve sales and customer engagement
  • Planning and Budgeting
    • Work with the Operations Executive and Regional Operations Manager to develop and implement the store's operating plan
    • Ensure that the store budget is compiled and adhered to
  • Procurement, Stock Control, and Merchandising
    • Ensure that inward logistics run smoothly and products are purchased in line with company policies and procedures
    • Maintain optimal stock levels and control stock losses
  • Financial Management
    • Monitor and control all financial processes in line with best practices and company procedures
  • Customer Service
    • Ensure that customer complaints are dealt with effectively and resolved
    • Coordinate promotions, advertising, and public relations to enhance the brand's market share
  • Accountability for Day-to-Day Operations
    • Accountable for the day-to-day operations, administration, customer sales, and service
  • Operational Analysis
    • Analyze operational information to diagnose problems and success areas in the business
  • People Management
    • Inspire, motivate, guide, develop, and manage employees to meet store objectives
  • Legislative Compliance and Corporate Governance
    • Ensure legal compliance with all legislation relating to the operation of the business

Requirements

  • Grade 12
  • Preferably a commerce bachelor's degree or equivalent experience
  • Preferably Financial or Management diploma
  • 5-10 years retail experience
  • Minimum of 3 years in a junior-mid level management position
  • Previous industry-related experience
  • Financial acumen
  • Inwards and Outwards Logistics/Procurement skills
  • Merchandising principles
  • Preferably have knowledge of Occupational Health and Safety Act

Work Level: Management

Job Type: Permanent

Salary: Market Related

EE Position: No

Location: Kimberley