Store Operations Manager

3 days ago


Kimberley, British Columbia, Canada The Building Company Full time

Key Responsibilities:

To ensure the continuity, growth, and profitability of the Store through the effective management of costs and the maximization of sales turnover and returns. Identify new business opportunities, take calculated risks, and generate innovative and creative ideas for implementing new business opportunities and maximizing sales.

Strategic Planning and Budgeting:
Collaborate with the Operations Executive and Regional Operations Manager to interpret the business objectives into an Operating Plan for the Store.

Procurement, Inventory Management, and Merchandising:
Ensure that the inward logistics of the Store run smoothly, products are purchased in line with The Building Company's procurement policies and procedures, inventory levels are kept at optimal levels, and inventory losses are controlled.

Inventory Control and Optimization:
Maintain optimal inventory levels.

Financial Management:
Ensure that the Store budget is compiled in line with the agreed-upon operating plans and adhered to. Monitor and control all financial processes in line with best practices and company procedures.

Customer Service and Experience:
Ensure that customer complaints are dealt with in an effective manner and resolved. Coordinate promotions, advertising, and all public relations for the store to enhance The Building Company's market share in line with all company procedures.

Accountability for Day-to-Day Operations:
Accountability for the day-to-day operations, administration, customer sales and service, and overall management and control of the branch employees.

Operational Analysis and Improvement:
Analyze operational information to diagnose problems and/or success areas in the business. Enhance all successes and raise and resolve all problem areas with the Operations Management Support Team.

Leadership and Employee Management:
Inspire, motivate, guide, develop, and manage employees to meet the store's objectives. Apply all company policies and procedures and best practice principles to maintain a harmonious labor environment.

Compliance and Governance:
Ensure legal compliance with all legislation relating to the operation of the business and take appropriate action in respect of all legal matters.

To uphold and promote The Building Company's values and culture.

  • Grade 12
  • Preferably a commerce bachelor's degree / or equivalent experience
  • Preferably Financial or Management diploma
  • 5-10 years retail experience
  • Minimum of 3 years in a junior-mid level management position
  • Previous industry-related experience
  • Financial acumen
  • Inwards and Outwards Logistics/Procurement skills
  • Merchandising principles
  • Preferably have knowledge of Occupational Health and Safety Act


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