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Chat Support Specialist

3 months ago

Ottawa, Canada International Paper Full time

Job Description:


We are seeking a Chat Support Specialist to join our team at International Paper. This is a part-time remote position based in Toronto, Ontario. As an Associate level role, we require a minimum of 2 years of experience in a customer service or support role.


Responsibilities: - Provide customer support via chat, addressing inquiries, troubleshooting issues, and providing solutions in a timely and professional manner - Maintain a high level of customer satisfaction by ensuring all customer interactions are handled with care and efficiency - Escalate complex issues to the appropriate team or department for resolution - Document all customer interactions and resolutions accurately in the system - Collaborate with team members to improve processes and customer support strategies - Stay up-to-date on product knowledge and industry trends to provide accurate information to customers - Adhere to company policies and procedures at all times


Requirements: - Reliable and motivated individuals who can work independently in a remote setting - Strong cooperation skills to work effectively with team members and other departments - Attention to detail to ensure accurate and thorough responses to customer inquiries - Excellent communication skills, both written and verbal - Proficiency in using chat platforms and customer support software - Ability to multitask and handle multiple customer inquiries simultaneously - Flexibility to work evenings and weekends as needed


Benefits: - Joining bonus for new team members - Gym membership reimbursement for staying active and healthy - Retirement plan options for long-term financial security


Working Environment: At International Paper, we embrace creativity and value fresh ideas and inventive solutions. Our team thrives in a collaborative environment where everyone's input is valued and respected. As a Chat Support Specialist, you will have the opportunity to make a meaningful impact on our customers and contribute to the success of our team.


Equal Opportunity Statement: International Paper is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.


Deadline to Apply: July 15, 2024


If you meet the requirements and feel excited about the opportunity to join our team as a Chat Support Specialist, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to our team at International Paper.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Chat Support Specialist - Remote Work posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs. #J-18808-Ljbffr