Technical Support Specialist

19 hours ago

Ottawa, Ontario, Canada March Networks Training Full time $70,000 - $80,000
Job Title: Technical Support Specialist

March Networks is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing Level 1 technical support to our customers, primarily in the Latin American region.

Key Responsibilities:
  • Provide technical support to customers via phone, chat, and email
  • Foster trust and build strong relationships with customers
  • Maintain a high level of professionalism and manage customer expectations
  • Adapt quickly to changing priorities and work closely with other teams to drive solutions
  • Investigate and characterize problems to reproduce customer issues in the lab
  • Perform remote diagnostics and occasional onsite troubleshooting
  • Participate in after-hours on-call rotations
  • Create knowledge base articles to document solutions
Requirements:
  • University degree in Engineering or Technology or College Diploma
  • Minimum 1 to 2 years of relevant work experience
  • Excellent communication skills in English and Spanish
  • Proven customer service and business acumen
  • Prior experience in the security industry
  • Ability to adapt to a changing environment and handle multiple priorities
Working Conditions:
  • Hybrid environment – 3 days onsite in Ottawa
  • Openness for potential travel is an asset
Salary Range:

$70,000 – 80,000/year CAD plus a competitive benefits package

  • Technical Support Specialist

    15 hours ago

    Ottawa, Ontario, Canada Digivie Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at DigiVie. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring that their IT infrastructure is running smoothly and efficiently.Key...

  • Technical Support Specialist

    19 hours ago

    Ottawa, Ontario, Canada Digivie Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at DigiVie. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring that their IT infrastructure is running smoothly and efficiently.Key...

  • Technical Support Specialist

    3 weeks ago

    Ottawa, Ontario, Canada Accoravillage Full time

    Job Title: Technical Support SpecialistAccoravillage is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers and employees, troubleshooting issues, and facilitating training sessions.Key Responsibilities:Provide technical support...

  • Technical Support Specialist

    3 weeks ago

    Ottawa, Ontario, Canada Accoravillage Full time

    Job Title: Technical Support SpecialistAccoravillage is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers and employees, troubleshooting issues, and facilitating training sessions.Key Responsibilities:Provide technical support...

  • Technical Support Specialist

    1 week ago

    Ottawa, Ontario, Canada March Networks Training Full time $70,000 - $80,000

    Job Title: Level 1 Technical Support Specialist Job Summary: We are seeking a highly skilled and motivated Level 1 Technical Support Specialist to join our team at March Networks Training. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, primarily in the Latin American region. You will...

  • Technical Support Specialist

    1 week ago

    Ottawa, Ontario, Canada March Networks Training Full time $70,000 - $80,000

    Job Title: Level 1 Technical Support Specialist Job Summary: We are seeking a highly skilled and motivated Level 1 Technical Support Specialist to join our team at March Networks Training. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, primarily in the Latin American region. You will...

  • Technical Support Specialist

    1 week ago

    Ottawa, Ontario, Canada March Networks Training Full time $70,000 - $80,000

    Job Title: Level 1 Technical Support Specialist Job Summary: We are seeking a highly skilled and motivated Level 1 Technical Support Specialist to join our team at March Networks Training. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, primarily in the Latin American region. You will...

  • Technical Support Specialist

    1 week ago

    Ottawa, Ontario, Canada March Networks Training Full time $70,000 - $80,000

    Job Title: Level 1 Technical Support Specialist Job Summary: We are seeking a highly skilled and motivated Level 1 Technical Support Specialist to join our team at March Networks Training. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, primarily in the Latin American region. You will...

  • Technical Support Specialist

    3 days ago

    Ottawa, Ontario, Canada March Networks Training Full time $70,000 - $80,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at March Networks Training. As a Technical Support Specialist, you will be responsible for providing Level 1 technical support to our customers, primarily in the Latin American region.Key Responsibilities:Provide technical support to customers...

  • Technical Support Specialist

    4 days ago

    Ottawa, Ontario, Canada March Networks Training Full time $70,000 - $80,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at March Networks Training. As a Technical Support Specialist, you will be responsible for providing Level 1 technical support to our customers, primarily in the Latin American region.Key Responsibilities:Provide technical support to customers...

  • Technical Support Specialist

    2 days ago

    Ottawa, Ontario, Canada NAHEL RECRUITMENT Full time

    Job Title: Support SpecialistWe are seeking a skilled Support Specialist to provide technical assistance and support to our clients. As a Support Specialist, you will play a crucial role in resolving software and hardware issues, troubleshooting network problems, and ensuring a positive customer experience.Key Responsibilities:Provide technical assistance...

  • Technical Support Specialist

    2 days ago

    Ottawa, Ontario, Canada NAHEL RECRUITMENT Full time

    Job Title: Support SpecialistWe are seeking a skilled Support Specialist to provide technical assistance and support to our clients. As a Support Specialist, you will play a crucial role in resolving software and hardware issues, troubleshooting network problems, and ensuring a positive customer experience.Key Responsibilities:Provide technical assistance...

  • Technical Support Specialist

    3 weeks ago

    Ottawa, Ontario, Canada Human Resources Department - NRT Technology Corp. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our Human Resources Department - NRT Technology Corp. team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, resolving issues in a timely and effective manner.Key ResponsibilitiesProvide technical support to...

  • Technical Support Specialist

    2 weeks ago

    Ottawa, Ontario, Canada Ciena Communications India Private Limited Full time

    About the RoleCiena Communications India Private Limited is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing expert-level technical support to our customers, resolving complex technical issues, and driving improvements to our product quality.Key...

  • Technical Support Specialist

    2 weeks ago

    Ottawa, Ontario, Canada Ciena Communications India Private Limited Full time

    About the RoleCiena Communications India Private Limited is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing expert-level technical support to our customers, resolving complex technical issues, and driving improvements to our product quality.Key...

  • Technical Support Specialist

    2 weeks ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    BeBee Professionals is seeking a skilled Tech Support Specialist to provide technical assistance to our customers. The ideal candidate will have a strong background in computer science and experience in troubleshooting and resolving technical issues. Key responsibilities include: * Providing technical support to customers via phone, email, or in-person *...

  • Technical Support Specialist

    2 weeks ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    BeBee Professionals is seeking a skilled Tech Support Specialist to provide technical assistance to our customers. The ideal candidate will have a strong background in computer science and experience in troubleshooting and resolving technical issues. Key responsibilities include: * Providing technical support to customers via phone, email, or in-person *...

  • Technical Support Specialist

    19 hours ago

    Ottawa, Ontario, Canada NAHEL RECRUITMENT Full time

    Job SummaryWe are seeking a highly skilled and motivated Support Specialist to join our team at NAHEL RECRUITMENT. As a Support Specialist, you will play a crucial role in providing technical assistance and support to our clients. You will be responsible for resolving software and hardware issues, troubleshooting network problems, and ensuring a positive...

  • Technical Support Specialist

    15 hours ago

    Ottawa, Ontario, Canada NAHEL RECRUITMENT Full time

    Job SummaryWe are seeking a highly skilled and motivated Support Specialist to join our team at NAHEL RECRUITMENT. As a Support Specialist, you will play a crucial role in providing technical assistance and support to our clients. You will be responsible for resolving software and hardware issues, troubleshooting network problems, and ensuring a positive...

  • Technical Support Specialist

    1 week ago

    Ottawa, Ontario, Canada March Networks Full time

    Job Title: Level 1 Technical Support SpecialistMarch Networks is seeking a highly skilled and motivated Level 1 Technical Support Specialist to join our Ottawa team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our customers in the Latin American region.Key...