Live Chat Support

4 months ago


Ottawa, Canada Outdoor Outfits Full time

**Requirements**:

- Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
- Crete relationships with new customers to better understand and achieve their needs
- Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
- Promotes interest in client products and services
- High school diploma or equivalent associate or bachelor's degree preferred.
- Exceptional grammar, writing, and communication skills.
- Ability to effectively communicate complex information in a clear and concise manner.
- Strong computer skills and ability to type at least 40 words per minute.
- Ability to multitask and manage multiple conversations simultaneously.
- Demonstrated ability to work in a fast-paced environment.
- Strong problem-solving skills and ability to think on your feet.

**Job Types**: Full-time, Permanent

**Salary**: From $19.00 per hour

**Benefits**:

- Casual dress
- Dental care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person



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