Information Technology Lead

3 weeks ago

Vancouver, Canada Aquanow Full time

IT Lead


Aquanow, a leading infrastructure and liquidity provider that provides institutional and enterprise application platforms for digital assets, is looking for an IT Lead to join our technology team. This is a unique opportunity to work alongside a highly-experienced team and contribute to the development of a high-growth trading and technology company. If you want to have your name in the success story of a globalizing company, we look forward to receiving your application to the winning Aquanow team

This is an internal support position which requires versatility, attention to detail, a strong sense of urgency and troubleshooting skills. You'll wear lots of hats and gain plenty of valuable experience.


This position offers a hybrid work model, with three days in the office and two days working from home, allowing for flexibility and work-life balance. Our office is located in downtown Vancouver.


What You’ll Do:

  • Lead the day-to-day operations of the IT department. Provide support (L2, L3) for application, IT, and security requests and incidents, both virtually and onsite.
  • Manage and execute IT project delivery, encompassing M&A, integrations, automations, deployments, and compliance
  • Own and manage operational processes, including multi-level support for IT services, application technical support, and cloud SaaS
  • Manage IT assets throughout their lifecycle, including procurement, deployment, utilization tracking, and disposal.
  • Integrate applications and systems with Google Identity for seamless single sign-on experiences. Troubleshoot and resolve issues related to SSO integrations.
  • Manage technical vendor relationships and vendor escalations.
  • Define and maintain enterprise architecture standards, ensuring alignment with business goals and scalability.
  • Provide routine after-hours maintenance and emergency support as needed to ensure system availability.
  • Ensure compliance with relevant regulations and standards, including GDPR, HIPAA, SOC 2, and ISO 27001.



You’ll Need to Have:

  • Bachelor's degree in related IT field or 5 years of relevant work experience.
  • Minimum 5 years of experience providing corporate-wide end-user deskside support.
  • Minimum 5 years of experience with configuring & troubleshooting Mac OS & Windows devices.
  • Working knowledge of MDM tools (Intune, Kandji/Jamf, Hexnode, etc).
  • Good understanding of internet technologies, networking, DNS, mail distribution, VPN, and DHCP.
  • Solid understanding of infrastructure architecture, networking, virtualization, identity, security and storage.
  • Experience with upgrading systems and applications, patch management, performance tuning, monitoring, alerting and disaster recovery.
  • Good understanding of network components switches, routers, firewalls, VPN tunnels and configuration of end user devices and wireless access points.
  • Capacity for regular multitasking with the ability to set priorities effectively.


We’d Love to See:

  • Over 5 years of IT experience, with expertise in Security and Application support
  • Proficient in Google Workspace, Endpoint Security System, MDM Solution, Cloud Infrastructure, Identity Platform, Git, Jira, and MacOS
  • Tell us how you would reduce shadow IT
  • Extensive experience in incident management, request management, and troubleshooting distributed systems
  • Ability to work independently with minimum supervision. This includes working with remote team members.
  • Demonstrated ability to communicate ideas to technical and non-technical audiences in both written and verbal formats.
  • Experience in the start up space working in ambiguous environments


Every day we draw value from the diverse experiences of our team whose backgrounds include top financial institutions, tech companies and non traditional backgrounds. Our success comes from identifying exceptional people and providing them with the platform to reach their true potential. Even if you feel you may not meet all the job requirements, we encourage you to apply.


Here are a few benefits that we are pleased to offer our full-time employees:

  • Casual office culture and dress code.
  • Extended healthcare and dental benefits.
  • Access to private on-site fitness facilities.
  • Complimentary healthy snacks, coffee, and beverages in our office.
  • Professional development, mentorship and networking opportunities.
  • Remote and hybrid opportunities


Aquanow is an Equal Opportunity Employer. We are committed to providing equal employment opportunity to all qualified persons without regard to race, color, creed, religion, sex, age, national origin, citizenship status, disability, qualified veteran status, marital status, sexual orientation, gender identity or any other unlawful criterion or circumstance.

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