Information Technology Support Specialist

2 weeks ago


Ottawa, Canada Procom Full time

Computer Application Support Technician


On behalf of our public sector client, we are seeking a Computer Application Support Technician.


Information Management/Information Technology (IM/IT) support is provided in a Microsoft Windows (MS) desktop environment. The client requires Win 10 workstations to be upgraded to Win 11 prior to the end of servicing date for Win 10. To maintain OS support to install security updates, as well as to benefit from any fixes or new features, our client requires a resource to complete daily operational tasks.


Job Details

  • Provide desktop technical support to maintain, repair, upgrade, install, replace, troubleshoot, and maintain desktop/laptop/tablet, computer equipment, printers, and all peripherals
  • Provide 1st or 2nd level technical support
  • Provide on-site verification, problem recognition, isolation, research, resolution and follow-up
  • Open, close, action trouble tickets
  • Isolate problems, troubleshoot and provide follow-up instruction, as required to reduce the overall number of trouble calls
  • Provide advice and technical guidance to end users and distribute new IT assets (such as laptops, tablets, monitors, printers, etc.) for client needs as the situation requires
  • Ensure IT security and safety policies and procedures are adhered to in accordance with regulations and guidelines
  • Contribute to processing and procedural documentation
  • Maintain records of problems reported and their resolution utilizing the provided ITSM tool in accordance with SOPs’
  • Contact clients either by email, MS Teams or in person to ensure all problems are resolved to the client's satisfaction and the requirements of the initial request were fulfilled
  • Provide on-going escalation to management of unresolved problems requiring further attention which are causing service delivery delays to clients
  • Monitor all activities associated with each ticket or work order through to resolution
  • Tracking inventory of hardware and software
  • Perform other tasks related to this category, as required
  • Escalate more complex problems to senior support personnel to expedite resolution
  • Create problem and resolution logs for help desk activities


Mandatory Skills

  • Must have at least 5 years of Computer Application Support Technician experience
  • Must clearly demonstrate 1 year of experience within the last 5, working in an IT enterprise environment supporting at least 1000 (Win 10) clients
  • Must clearly demonstrate 1 year of experience within the last 5 years in troubleshooting, installing, and supporting, in providing (1st line support) desktop support
  • Must clearly demonstrate 1 year of experience within the last 5 years working in a trouble ticket/service desk-based environment as part of a team


Location: On-site work Ottawa

Contract Duration: 9.5 months

Security Requirement: Enhanced Reliability



  • Ottawa, Canada Matrix IT Full time

    **Company Description** **Role Description** This is a full-time remote role for an Information Technology Sales Specialist. The Sales Specialist will be responsible for lead generation, account management, and sales of our IT services. The role will involve day-to-day tasks such as prospecting and acquiring new clients, maintaining and nurturing existing...


  • Ottawa, Ontario, Canada ADGA Group Consultants Inc Full time

    Job OverviewWe are seeking an experienced Information Technology Specialist to join our team in support of a large-scale defense program managed by ADGA Group Consultants Inc.The ideal candidate will have a strong background in SharePoint development and management, with experience working on complex communication and information systems.This is a fantastic...


  • Ottawa, Canada Canadian Institute for Health Information Full time

    **Category** - Data Analysis **City** - Ottawa, Toronto, Ontario, Canada - Program Specialist, Information Quality - Who we are - We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our...


  • Ottawa, Canada Information Technology and Innovation Foundation Full time

    **Policy Analyst, Technology (ITIF-Canada)** The Information Technology and Innovation Foundation (ITIF)—the world’s leading think tank for science and technology policy—seeks a policy analyst to focus on technology and industrial policy issues in Canada. The ideal applicant should not only be an excellent researcher who can quickly produce...


  • Ottawa, Canada baby enRoute Full time

    Education: College/CEGEP - Experience: 5 years or more - or equivalent experience - ** Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and...

  • information technology

    7 months ago


    Ottawa, Canada 8463859 Canada Inc. Full time

    Education: College/CEGEPExperience: 5 years or more or equivalent experienceTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and...

  • information technology

    7 months ago


    Ottawa, Canada 8463859 Canada Inc. Full time

    Education: Expérience: EducationCollege/CEGEP or equivalent experienceTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log...


  • Ottawa, Canada baby enRoute Full time $70,200

    Education: Expérience: Education College/CEGEP or equivalent experience Tasks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain...

  • Information Technology

    6 months ago


    Ottawa, Canada DNSnetworks Corporation Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 37.5 hours per week - Education: - Expérience: **Education**: - College/CEGEP **Work setting**: - Help desk - Legal firm - Information technology (IT) infrastructure **Tasks**: - Give access to computer networks - Report on the performance of computer systems and networks -...


  • Ottawa, Canada DigiVie Communications Full time

    Are you ready for a new challenge and looking for a company who will invest in and appreciate your talents? Founded in 2008, DigiVie specializes in computers, IP voice communication, and Microsoft-based IT solutions. Supporting clients in National Capital Region. With both remote and on-site services, DigiVie's IT Guardians work with cutting edge technology...


  • Ottawa, Ontario, Ottawa region, Canada Procom Full time

    Computer Application Support TechnicianOn behalf of our public sector client, we are seeking a Computer Application Support Technician. Information Management/Information Technology (IM/IT) support is provided in a Microsoft Windows (MS) desktop environment. The client requires Win 10 workstations to be upgraded to Win 11 prior to the end of servicing date...


  • Ottawa, Canada Public Service Alliance of Canada Full time

    **Branch**: Technology and Information Management Branch **Section**: Information Technology **Employment Type**: Indeterminate **Position Linguistic Designation**: Bilingual (English, French) **Position Global Linguistic Level**: B2 **Job Band**: Band 14 UNIFOR 2025_EXCL **Salary**: $137,213.00 - $154,435.99 + $1,798.58 Bilingual Allowance **Union**:...


  • Ottawa, Canada Home and Community Care Support Services Champlain Full time

    **Home and Community Care Support Services Champlain** is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...


  • Ottawa, Canada Canadian Institute for Health Information Full time

    **Category** - Professional **City** - Ottawa, Toronto, Ontario, Canada - Program Specialist, Information Quality - Who we are - We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our...


  • Ottawa, Canada ORBCOMM Full time

    **A little bit about the role**: ORBCOMM is seeking an **SVP Information Technology/Information Systems** that will report to the CFO. This is a brand-new role and a unique leadership opportunity. The SVP will work with individual teams to ensure all systems can scale efficiently and at a pace that matches the increasing demands of the growing business. They...


  • Ottawa, Canada Stonewood Group Inc. Full time

    p>Minimum Qualifications:Bachelor of Computer Science degree or equivalent.Solid business background with a minimum of ten (10) years managing business solutions, enterprise back office information systems and large-scale project implementations in an enterprise business systems environment.Solid understanding of business systems including such areas as...


  • Ottawa, Canada Alpha Auto Group Full time

    Interested in devel ing or advancing your career with o f the *fastest growing autom - ve dealer groups*? *Alpha Auto Group* is a growing and nationally focused auto d ler group. - are focused on delivering best in class service for ou - alued customers. As our Group continues - grow, we are looking f - highly motivated, enth - astic team players that...


  • Ottawa, Canada March Networks Full time

    The Director Information Technology will provide leadership, technology vision and program management guidance in order to establish a fully integrated, end to end business automation IT Architecture. This will require assessing the current capabilities of the March Networks IT landscape and ensuring its evolution in all aspects of IT: Business Applications,...


  • Ottawa, Canada Carleton University Full time

    **Duties and Responsibilities**: Reporting to the Educational Technology Supervisor, the Educational Technology Specialist is responsible advising and consulting with faculty members, contract instructors and teaching assistants on the use of a large and evolving number of educational technologies in teaching and learning activities at Carleton (including...


  • Ottawa, Canada March Networks Training Full time

    Location: Ottawa, ON Posted on: January 11, 2024At March Networks, our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. You’ll be part of...