Manager, Student Experience

Join to apply for the Manager, Student Experience role at Yorkville UniversityWe are looking for visionaries, change-makers, and self-starters who want more from their career. Change begins with the small decisions we make each day to support each other and create inspiring educational experiences for all students, no matter where they are or how they learn. In choosing a career with Yorkville University, you will have the opportunity to push boundaries, flex your creativity and inspire positive change for many people.Our core values put the student experience at the center of what we do, reflecting who we are and aspire to be. If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.Who we needYorkville University is seeking a Manager, Student Experience to oversee student-centred programs and services. Reporting to the Director, Student and Registrarial Services, you will manage the people and programs that directly support our mission of championing student success. You will focus on ensuring smooth daily operations, fostering a culture of care, and shaping strategies that promote student engagement and well-being. As a thoughtful collaborator, you will build relationships across services and departments that our students access. You will lead a dedicated team focused on creating an inclusive, engaging, and supportive environment for all students.This is a full-time role, currently following a hybrid model working 4 days a week on-site at our north Toronto campus and one day a week remotely.What’s in it for youImpact. This is a leadership opportunity in a progressive, entrepreneurial, and collaborative environment. You will manage the daily experience of our diverse student population. From student support initiatives to campus programming, you will ensure our services meet the evolving needs of learners while contributing to a positive, inclusive culture that defines Yorkville.Influence. You will be empowered to identify opportunities for improvement and implement meaningful changes. This is a high-visibility role with access to leadership and the ability to shape the strategic direction of student services on campus.Career development. Yorkville is a forward-thinking academic institution committed to innovation and collaboration. You will be surrounded by individuals who are passionate about student success, eager to experiment and execute new ideas, and committed to learning and growing together. This role offers opportunities for advancement, including broader cross-campus responsibilities or future opportunities that align with your strengths and ambitions.As our new Manager, Student Services, you will:Lead staff and student teams. You will foster a collaborative, service-focused culture that supports students and encourages growth and accountability. You will champion our culture grounded in learning, inclusion, and equity.Oversee the delivery and development of programs. From orientation and workshops to campus activities, you will ensure our programs and services align with student needs and exceed their expectations. You will evaluate programs and services using data and feedback; identify gaps, propose new initiatives, and lead implementation.Collaborate. You will participate in cross-functional committees and initiatives to enhance the student experience across departments. You will collaborate with student organizations, faculty, and campus stakeholders to increase engagement and integrate services into the broader academic experience. You will work closely with Student Life to plan, promote, and execute events, campaigns, and activities.Prioritize student well-being. You will support a culture of inclusion, accessibility, and belonging, with sensitivity to the needs of non-traditional students, including mature, international, and online learners. You will respond to non-standard student issues with empathy, discretion, and timely referral to the appropriate support services. You will work closely with colleagues in Student Experience to address and manage concerns about well-being.You have:The experience. You have worked in public or private post-secondary settings, taking on increasing levels of responsibility and leadership. You hold a Bachelor’s degree, with a Master’s degree preferred, and bring expertise in one or more of the following areas: Student Advising, Student Life, Wellness, Counselling, Accessibility, or Student Conduct. You have supported students through complex challenges, including crisis management, and are attuned to the unique needs of international and diverse student populations. You have developed impactful, cross-functional programs and understand what it takes to create an inclusive and welcoming campus culture.The commitment. You care about the students, the team, and the bigger picture. You understand the role student services play in fostering academic success and personal growth, and you are driven by a genuine desire to make things better for the people around you.The mindset. You are strategic and data-driven, and can leverage student information systems and analytics to guide priorities, identify gaps, and inform action. You are naturally curious and solution-oriented, unafraid to challenge the status quo in pursuit of meaningful improvements. You are proficient with MS Office, including Excel (pivot tables, charts) and you are comfortable adopting new tools to increase efficiency and impact.The leadership. You know how to inspire, guide, and grow a team. Whether leading through change, building alignment around shared goals, or fostering a culture of service and collaboration, you bring clarity, consistency, and heart. You are skilled at coaching others, supporting professional development, and setting the tone for continuous improvement.The communication and collaboration. You are a strong communicator, both written and verbal, with a visual presence. You know how to build relationships, navigate conflict, and facilitate conversations that move things forward. You work well across departments and with stakeholders at all levels, always approaching collaboration with empathy, respect, and a focus on shared success.The execution. You manage multiple projects with confidence and precision, from planning to rollout. You excel at organizing resources, meeting deadlines, and adapting to shifting priorities. You think critically, act decisively, and follow through, always considering anticipated outcomes and the impact on students.Why work at Yorkville University?An atmosphere that successfully blends an entrepreneurial culture with education. We value innovation and continuously look towards expanding our programming, working with the latest research, tools and solutions. As a private school with government approval of our offerings, we have the opportunity to do more, stay current and be future-forward.The chance to accelerate your career and disrupt education by responding to the needs you see and purposefully challenging the status quo. Everything we do here is about delighting and engaging our employees - and ultimately our students - from mentorship to teaching, from creative outlets to analytical ones.A place where all individuals feel welcomed in the academic and workplace environments and can bring their authentic selves to the educational and work spheres. We celebrate the full range of human diversity, and we acknowledge that equal access to opportunities and services may require the removal of barriers that equity-seeking communities experience in trying to obtain this access.The opportunity to grow with access to free courses, certifications and programs - right up to our Masters' offerings.An appreciation for the insights and skills you bring to work with a competitive salary and comprehensive benefits, including a wide breadth of wellness services and a work-life balance.We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for, express your interest.What you can expect from our hiring process:A virtual interview with a Talent Advisor discussing your interest in the role and your professional and academic background.A virtual panel interview with the members of the cross-functional team you will collaborate with. This is an opportunity to discuss your experience building partnerships and programs.An in-person panel interview with the Director, Student and Registrarial Services and the VP, Academic to share your approach to strategy implementation, problem solving, and managing a team. It is a chance to ask any questions about the role, the team, and the culture.Diversity, equity and inclusion are a critical component of life at Yorkville University and Toronto Film School, and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community and other equity-seeking groups.Yorkville University is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (''AODA''). If you require accommodation for disability, please notify Human Resources at 1-877-429-4029.#LI-HybridWe’re removing irrelevant listings and consolidating content to ensure a focused, job-specific description remains clear and actionable for applicants. #J-18808-Ljbffr