Candidate Experience Specialist
1 week ago
**First for a reason**:
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
Acting as the main point of contact for new hires, the CX Specialist ensures a seamless and positive experience by coordinating training schedules (remote, onsite, or hybrid), completing all hiring documentation, and managing background and compliance checks.
**Responsibilities**:
Serve as the primary point of contact for all new hires, addressing questions and providing support throughout the onboarding process.
**Documentation and Compliance**:
Ensure all hiring documentation is completed accurately, including background checks and compliance-related forms, in adherence to company and legal standards.
**Coordination with Internal Teams**:
Collaborate with Talent Acquisition, Training, HR, Employment Standards, Safety, and Operations teams to facilitate smooth onboarding and compliance processes.
**System and Process Management**:
Keep informed of updates in systems and processes related to hiring and onboarding.
**Metrics and Reporting**:
Monitor and report on key performance indicators (KPIs), such as time-to-hire, onboarding completion rates, and training readiness, to support continuous improvement.
Identify and act on trends or potential delays in the onboarding process.
**Compliance and Best Practices**:
Ensure recruiting and onboarding practices align with Employment Standards Act, AODA requirements, and company policies.
**Customer Service Excellence**:
**Continuous Improvement**:
Suggest and implement process improvements to enhance the efficiency and quality of the onboarding journey.
**Additional Duties**:
Perform other duties as assigned to support the team and company's goals.
**Qualifications**:
High School diploma or equivalent required; Associate's or Bachelor's degree preferred.
2-3+ years of experience in call centre, recruiting, and/or a related HR function.
Experience with call centre and/or high-volume recruitment is an asset.
Experience working in fast paced metrics-driven environment.
Comfortable with high pace and changing environment.
Familiarity with ATS or CRM systems and proficiency in Microsoft Office Suite.
Strong attention to detail and organizational skills.
Excellent interpersonal and verbal/written communication skills.
High sense of urgency with effective time management.
Physical Requirements and Working Conditions
Remote work environment with the ability to utilize standard office equipment.
May require mínimal travel to company locations for team meetings or training (if applicable).
First Student is a leading provider of school transportation services. We operate in 460 locations across the US and Canada, working with school districts to provide safe, reliable, and cost-effective transportation for five million students per school day. We employ more than 48,000 people and operate and maintain over 43,000 buses.
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