Sales Support Representative

3 weeks ago

canada canada ca Polymershapes Full time

POSITION: Sales Support Representative

About the role:

Working as a Sales Support Representative, you will have the opportunity to balance formal training with the real-world experience of running a Profit Center while working with customers. This role is a great way to learn the ropes of our fast-paced industry and potentially transition into a full-time position.

What you'll do:

  • Handle customer inquiries if and when required, process orders, and resolve customer issues promptly
  • Place outbound calls if and when required to new and existing accounts identifying opportunities, decision maker(s), and related customer service needs. This is part of the job – overflow.
  • Define the scope of each project
  • Determine what information is necessary
  • Contact suppliers and estimate costs
  • Analyze and review bids
  • Send estimates to customers
  • Enter orders in Oracle ERP system
  • Maintain relationships with subcontractors and vendors
  • Communicate with trade partners about cost estimates and projected actual costs of projects
  • Collaborate with office and warehouse team members to confirm that orders are processed with accuracy and efficiency
  • Process and fulfill orders, then follow-up with customers after orders close to ensure utmost satisfaction
  • Assist with inventory management
  • Perform other duties as assigned

We are looking for passionate leaders who bring initiative and creativity while putting the customer at the center of all they do

What you'll need:

  • Strong business writing and verbal communication skills
  • Positive and enthusiastic attitude with an eagerness to learn and grow
  • Ability to work in an active, team-selling environment where priorities are continually changing
  • Exceptional interpersonal and negotiation skills
  • Professional telephone and email etiquette
  • Excellent computer skills
  • Ability to work in a team-selling environment
  • High level of honesty and integrity
  • High School Diploma or GED required
  • (Preferred) – Possess or are working towards a degree in Business/Marketing
  • (Preferred) – Plastics/industrial distribution experience

What you'll get:

  • Competitive base salary + bonus (profit sharing)
  • Paid vacation, holidays, sick days, and personal business days
  • Full benefits package (medical, dental, vision, short-term and long-term disability)
  • RRSP + company match; 8% max matched up to 4% (Canadian employees)
  • Tuition reimbursement
  • Paid parental leave
  • Opportunity for growth

Who are we?

Polymershapes is the leading distributor of plastic sheet, rod, tube, film, and associated products with over 75 years of industry-leading heritage. Through our network of 80+ stocking facilities located throughout the US, Canada, Mexico, and Chile, we provide thousands of diverse customers and industries access to extensive local inventory from world-class supplier partners.

We have plastic distribution's most knowledgeable and highly trained sales and customer service team. We offer expert conversion capabilities including cut-to-size sheets, film reel conversion, and CNC routing and machining. We consistently deliver innovative solutions to our customers because at Polymershapes, You're the Center of All We Do

What makes Polymershapes a great place to work?

We invest in YOU. Our team is dedicated to supporting new members as we expand. We have a broad mix of experience levels and tenures and therefore aspire to build an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional, enabling them to take on tasks that are more complex in the future.

  • Exposure to sales and executive leadership
  • Protected territories that are assigned exclusively to you
  • Ongoing qualified leads
  • Defined career paths that promote growth and advancement

"We are employees that wear many hats, and there are no two days that are alike. With such a diverse work environment, there leaves zero opportunity to feel daunted by work life. Whether that be an item that needs to be fabricated, an order that needs to fulfilled, or a customer's wildest idea that needs to be brought to life; we are there to make it happen."

–Jack Nowaczewski | Inside Sales Representative, Knoxville

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