Sr. Application Support Engineer

3 weeks ago

Richmond Hill, Canada Paymentus Full time

Who We Are

Paymentus is an electronic bill payment solutions company looking for high performers to join our Application Support Engineering team. We are a SaaS provider built upon a massively scalable platform, supporting thousands of businesses and millions of transactions on a daily basis.


Who You Are

You are a self-driven support engineer with the ability to work in a fast paced environment and adapt to changing priorities. You have experience with and enjoy interfacing directly with customers over the phone and email, providing technical support through advanced troubleshooting, root cause analysis, and code fixes. You are a creative thinker with an appetite not only for solving complex problems, but also for designing and creating tools to improve both internal and customer experiences. As a well-rounded lover of technology, your expertise will cover areas of web services, databases, networking, and coding.


What You Will Be Responsible For:

  • Acting as a trusted advisor to our customers in various engagements, ranging from technical development and product support to business analysis
  • Serving as a subject matter expert for broad and complex technical issues by providing first call resolution by phone and email
  • Designing, writing, and enhancing tools for both internal and external facing users
  • Training customers on best practice usage of the platform
  • Using your knowledge and insight into customers’ needs to assist other teams in better servicing our clients while enhancing the platform
  • Promoting and enhancing self-serve offerings for our customers
  • Contributing to team improvement by identifying process and technical gaps
  • Maintaining a high level of customer satisfaction, measured through surveys and feedback


This Role’s Requirements:

  • B.S. Degree in Computer Science or Engineering from a leading University
  • Proficiency with the web stack and web services applications
  • Working understanding of relational and no-SQL database concepts
  • Knowledge of Linux
  • Basic understanding of object oriented programming and scripting
  • Excellent troubleshooting and analytical skills to determine the root cause of issues
  • Exceptional verbal and written communication in articulating problems and solutions to both technical and non-technical audiences


Nice To Have Skills:

  • Experience with Java, servlets, and/or J2EE framework development
  • Apache, nginx, Tomcat administration
  • Oracle PL/SQL experience
  • Experience building RESTful services in NodeJS
  • JavaScript, JQuery, Freemarker, CSS, HTML, and related front end technologies
  • Docker containerization, virtualization
  • Basic networking knowledge
  • Proficiency with Linux and command line environments


What We Offer:

  • An environment for continual learning, mentoring, and embracing the best technology for the problem
  • Competitive salary and bonus structure
  • A collaborative and supportive environment that encourages innovation, and offers opportunities to advance your career
  • Group Health & Dental Benefits plan
  • Corporate discounts on services
  • Subsidized Family day of your choosing
  • Discounted gym membership


Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.


Physical Demands

This role requires sitting or standing at a computer workstation for extended periods of time.


Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 40 hours per week. Occasional evening and weekend work may be required as job duties demand.


Travel

No travel is required for this position.


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.


Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.


This is an existing vacancy

  • Sr. Application Support Engineer

    4 weeks ago

    Richmond Hill, Ontario, York region, Canada Paymentus Full time

    Who We ArePaymentus is an electronic bill payment solutions company looking for high performers to join our Application Support Engineering team. We are a SaaS provider built upon a massively scalable platform, supporting thousands of businesses and millions of transactions on a daily basis.Who You AreYou are a self-driven support engineer with the ability...

  • Sr. Developer

    3 months ago

    Richmond Hill, Canada Tidal Commerce Inc. Full time

    Tidal is an outcome-focused, specialized eCommerce consulting and engineering boutique for B2C & B2B businesses, offering comprehensive solutions from ideation to implementation and management.Recognized as a Shopify Plus partner.Expertise in headless and composable technologies.Diverse B2C and B2B planning and implementation experience and a deep...

  • Sr. Developer

    3 months ago

    Richmond Hill, Canada Tidal Commerce Inc. Full time

    Tidal is an outcome-focused, specialized eCommerce consulting and engineering boutique for B2C & B2B businesses, offering comprehensive solutions from ideation to implementation and management.Recognized as a Shopify Plus partner.Expertise in headless and composable technologies.Diverse B2C and B2B planning and implementation experience and a deep...

  • Senior Application Support Engineer

    2 weeks ago

    Richmond Hill, Canada Paymentus Full time

    What You Will Be Responsible For:Acting as a trusted advisor to our customers in various engagements, ranging from technical development and product support to business analysisServing as a subject matter expert for broad and complex technical issues by providing first call resolution by phone and emailDesigning, writing, and enhancing tools for both...

  • Sr. Site Reliability Administrator

    2 months ago

    Richmond Hill, Canada OpenText Full time

    Sr. Site Reliability AdministratorOPENTEXTOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to...

  • Sr. Software Developer

    2 months ago

    Richmond Hill, Canada OpenText Full time

    Sr. Software DeveloperOPENTEXTOpenText is a global leader in information management, where innovation, creativity, and collaboration are key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape...

  • Application Support Technical Lead

    2 months ago

    Richmond Hill, Canada Paymentus Holdings Inc. Full time

    p>Paymentus is an electronic bill payment solutions company looking for high performers to join our Customer Success support team. We are a SaaS provider built upon a massively scalable platform, supporting thousands of businesses and millions of transactions on a daily basis.Who You AreLead Application Support Engineer that has crisis management and...

  • Senior Application Support Engineer

    4 weeks ago

    Richmond Hill, Ontario, York region, Canada Paymentus Full time

    What You Will Be Responsible For:Acting as a trusted advisor to our customers in various engagements, ranging from technical development and product support to business analysisServing as a subject matter expert for broad and complex technical issues by providing first call resolution by phone and emailDesigning, writing, and enhancing tools for both...

  • Senior Application Support Engineer

    4 weeks ago

    Richmond Hill, Ontario, York region, Canada Paymentus Full time

    What You Will Be Responsible For:Acting as a trusted advisor to our customers in various engagements, ranging from technical development and product support to business analysisServing as a subject matter expert for broad and complex technical issues by providing first call resolution by phone and emailDesigning, writing, and enhancing tools for both...

  • Sr. DevOps Engineer I

    3 months ago

    Richmond Hill, Canada Planview GmbH, Software & Consulting Full time

    Company OverviewPlanview has one mission: to build the future of connected work, from ideas to impact.As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the...

  • Sr. Accountant

    1 month ago

    Richmond Hill, Canada Robert Half Full time

    We are offering a long-term contract opportunity for a Sr. Accountant within the retail industry in Richmond Hill, Ontario, Canada. The successful candidate will play a crucial role in maintaining financial records and ensuring that financial transactions are properly recorded. This includes bank reconciliation, general ledger entries, balance sheet...

  • Sr QA Engineer

    6 months ago

    Richmond Hill, Canada the Ladders Full time

    Essential Duties and Responsibilities:Manually test UI, API, Database and Batch jobs as part of online bill payment services.Work with Product, Leadership, Development, Customer Support and Implementation teams to appropriately define and test application changes, enhancements and defects.Be a key A

  • Sr QA Engineer

    2 months ago

    Richmond Hill, Canada Paymentus Holdings Inc. Full time

    Manually test UI, API, Database and Batch jobs as part of online bill payment services. Work with Product, Leadership, Development, Customer Support and Implementation teams to appropriately define and test application changes, enhancements and defects. Be a key Agile team member that is responsible

  • Application Support Analyst

    6 months ago

    Richmond Hill, Canada Venterra Realty Full time

    Description ROLE: Application Support Analyst REPORTS TO: Technology Experience Manager  LOCATION: Remote / Corporate Office in Richmond Hill (Hybrid) COMPANY OVERVIEW Venterra Realty is a well-capitalized, privately held investment and technology company with ~ $5.0 billion in managed assets and $375+ million in revenues. It owns and...

  • Manager, Support Engineer

    4 weeks ago

    Richmond Hill, Canada Paymentus Full time

    Summary/ObjectiveThe primary role of the Manager, Product Support Operations team is to be a technical and personal leader to a team of customer success engineers.Essential Functions/ ResponsibilitiesCoach and mentor the members of the customer success team from both a technical and career perspectiveDemonstrate expert skill in troubleshooting the Paymentus...

  • Application Monitoring

    4 weeks ago

    Richmond Hill, Canada Paymentus Holdings Inc. Full time

    Join a dynamic and energetic team responsible for the continuous monitoring (24x7x365) of multiple SIT applications and responding to alerts and potential issues. The person should be willing and able to work various shifts to accommodate 24-hour coverage if needed. The person must be able to multitask and manage multiple systems individually or as part of a...

  • Application Monitoring

    6 months ago

    Richmond Hill, Canada Paymentus (Canada) Corporation Full time

    RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: - Identify gaps within the current monitoring infrastructure and create/enhance tools to address them - Perform root cause analysis on events by utilizing logs, tools and available documentation - Contribute to documentation to improve resolution time - Assess the impact of potential client or platform-wide...

  • Developer Manager

    2 weeks ago

    Richmond Hill, Canada Tidal Commerce Inc. Full time

    Sr. Developer (Adobe Experience Manager) About Tidal Commerce Inc. Tidal is an outcome-focused, specialized eCommerce consulting and engineering boutique for B2C & B2B businesses, offering comprehensive solutions from ideation to implementation and management.  Recognized as a Shopify Plus partner.Expertise in headless and composable technologies.Diverse...

  • Application Support Analyst

    6 months ago

    Richmond Hill, Canada Venterra Realty Full time

    **ROLE**:Application Support Analyst **REPORTS TO**:Technology Experience Manager **LOCATION**:Remote / Corporate Office in Richmond Hill (Hybrid) **COMPANY OVERVIEW** Venterra Realty is a well-capitalized, privately held investment and technology company with ~ $5.0 billion in managed assets and $375+ million in revenues. It owns and operates over 80...

  • Digital Solutions Architect

    2 weeks ago

    Richmond Hill, Ontario, Canada Tidal Commerce Inc. Full time

    Tidal Commerce Inc. is a leading eCommerce consulting and engineering boutique that offers comprehensive solutions for B2C & B2B businesses.We are seeking a highly skilled Boomi Sr. Developer to join our team and support large enterprise commerce projects.Key Responsibilities:Onsite Lead to oversee offshore development activities for Boomi.Provide optimized...