Application Support Technical Lead

2 months ago


Richmond Hill, Canada Paymentus Holdings Inc. Full time
p>Paymentus is an electronic bill payment solutions company looking for high performers to join our Customer Success support team. We are a SaaS provider built upon a massively scalable platform, supporting thousands of businesses and millions of transactions on a daily basis.

Who You Are

Lead Application Support Engineer that has crisis management and customer facing experience. li>

Identify gaps within the current monitoring infrastructure and create/recommend/enhance tools to address them.Lead and mentor members of the Application Support team.Perform root cause analysis on events by utilizing logs, tools, and available documentation.Own/contribute to building a support runbook/KB for various products.Submit, Manage, Own defects/enhancements to development/product teams to help harden products/services.Work shifts that may cover daytime, off-hours, and weekends (24x7x365).

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