Sr. Application Support Engineer

4 weeks ago

Richmond Hill Ontario, York region, Canada Paymentus Full time

Who We Are

Paymentus is an electronic bill payment solutions company looking for high performers to join our Application Support Engineering team. We are a SaaS provider built upon a massively scalable platform, supporting thousands of businesses and millions of transactions on a daily basis.


Who You Are

You are a self-driven support engineer with the ability to work in a fast paced environment and adapt to changing priorities. You have experience with and enjoy interfacing directly with customers over the phone and email, providing technical support through advanced troubleshooting, root cause analysis, and code fixes. You are a creative thinker with an appetite not only for solving complex problems, but also for designing and creating tools to improve both internal and customer experiences. As a well-rounded lover of technology, your expertise will cover areas of web services, databases, networking, and coding.


What You Will Be Responsible For:

  • Acting as a trusted advisor to our customers in various engagements, ranging from technical development and product support to business analysis
  • Serving as a subject matter expert for broad and complex technical issues by providing first call resolution by phone and email
  • Designing, writing, and enhancing tools for both internal and external facing users
  • Training customers on best practice usage of the platform
  • Using your knowledge and insight into customers’ needs to assist other teams in better servicing our clients while enhancing the platform
  • Promoting and enhancing self-serve offerings for our customers
  • Contributing to team improvement by identifying process and technical gaps
  • Maintaining a high level of customer satisfaction, measured through surveys and feedback


This Role’s Requirements:

  • B.S. Degree in Computer Science or Engineering from a leading University
  • Proficiency with the web stack and web services applications
  • Working understanding of relational and no-SQL database concepts
  • Knowledge of Linux
  • Basic understanding of object oriented programming and scripting
  • Excellent troubleshooting and analytical skills to determine the root cause of issues
  • Exceptional verbal and written communication in articulating problems and solutions to both technical and non-technical audiences


Nice To Have Skills:

  • Experience with Java, servlets, and/or J2EE framework development
  • Apache, nginx, Tomcat administration
  • Oracle PL/SQL experience
  • Experience building RESTful services in NodeJS
  • JavaScript, JQuery, Freemarker, CSS, HTML, and related front end technologies
  • Docker containerization, virtualization
  • Basic networking knowledge
  • Proficiency with Linux and command line environments


What We Offer:

  • An environment for continual learning, mentoring, and embracing the best technology for the problem
  • Competitive salary and bonus structure
  • A collaborative and supportive environment that encourages innovation, and offers opportunities to advance your career
  • Group Health & Dental Benefits plan
  • Corporate discounts on services
  • Subsidized Family day of your choosing
  • Discounted gym membership


Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.


Physical Demands

This role requires sitting or standing at a computer workstation for extended periods of time.


Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 40 hours per week. Occasional evening and weekend work may be required as job duties demand.


Travel

No travel is required for this position.


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.


Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.


This is an existing vacancy

  • Senior Application Support Engineer

    1 month ago

    Richmond Hill, Ontario, York region, Canada Paymentus Full time

    What You Will Be Responsible For:Acting as a trusted advisor to our customers in various engagements, ranging from technical development and product support to business analysisServing as a subject matter expert for broad and complex technical issues by providing first call resolution by phone and emailDesigning, writing, and enhancing tools for both...

  • Senior Application Support Engineer

    4 weeks ago

    Richmond Hill, Ontario, York region, Canada Paymentus Full time

    What You Will Be Responsible For:Acting as a trusted advisor to our customers in various engagements, ranging from technical development and product support to business analysisServing as a subject matter expert for broad and complex technical issues by providing first call resolution by phone and emailDesigning, writing, and enhancing tools for both...

  • Manager, Support Engineer

    4 weeks ago

    Richmond Hill, Ontario, York region, Canada Paymentus Full time

    Summary/ObjectiveThe primary role of the Manager, Product Support Operations team is to be a technical and personal leader to a team of customer success engineers.Essential Functions/ ResponsibilitiesCoach and mentor the members of the customer success team from both a technical and career perspectiveDemonstrate expert skill in troubleshooting the Paymentus...

  • Sr. Infrastructure Analyst

    3 weeks ago

    Mississauga, Ontario, Peel region, Canada National Consultants Professionals Ltd Full time

    Basic Purpose:Reporting to the BTS Manager Technical Services, the role of Sr Infrastructure Analyst is to ensure the stability, integrity, and efficient operations of all information systems that support organizational functions, both on premise and cloud based. Some travel may be required to facilities to resolve issues or conduct project work – Main...

  • Sr Designer

    2 months ago

    Penetanguishene, Ontario, L4R, Simcoe region, Canada Magna International Full time

    About us We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people. Forward. For all. Group Summary The Mechatronics, Mirrors and Lighting group specializes in automotive...

  • Sr. Developer

    3 months ago

    Mississauga, Ontario, Peel region, Canada Pharma Medica Research Inc. Full time

    Pharma Medica Research (PMRI) Inc. is a Contract Research Organization that strives for innovation and original solutions in a highly regulated and competitive industry. If your career goals align with innovation and original thinking you will be the perfect candidate to be part of an inclusive, adaptable, and forward-thinking organization. Our reputation...

  • Sr. Design Technologist

    1 day ago

    Brampton, Ontario, C6S, Peel region, Canada Loblaw Companies Ltd - Head Office Full time

    Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the...

  • Bilingual IT Support Analyst

    1 day ago

    Richmond Hill, Ontario, York region, Canada Sym-Tech Dealer Services Full time

    Celebrating 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...

  • Sr. Product Manager

    2 months ago

    Vaughan, Ontario, York region, Canada TechBlocks Full time

    About usTechBlocks is a leading global digital product development firm. We unify strategy, design and technology with continuous growth-centric digital product engineering solutions for F500 companies and global brands, including Bell Telecom, Bausch Health (Previously Valeant Pharma), Honda Motors, AES Corp, Thomson Reuters Carswell, First American and...

  • Hardware-in-the-Loop Support Engineer

    3 weeks ago

    Markham, Ontario, York region, Canada Bakker Tailored Staffing Full time

    Hardware-in-the-Loop Support Engineer – Our Client is looking for a Hardware-in-the-Loop (HIL) Engineer to be responsible for providing support to the development of HIL test environments, currently focused on Brake Controls Systems.Compensation and Work Schedule• Term: 12 Month Contract, with possibility for extension• Start date: Immediate•...

  • Bilingual Sr. Manager, Engineering

    4 weeks ago

    Brampton, Ontario, C6S, Peel region, Canada Loblaw Companies Ltd - Head Office Full time

    Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the...

  • Sr. Data Engineering Analyst

    4 weeks ago

    Brampton, Ontario, C6S, Peel region, Canada Loblaw Companies Ltd - Head Office Full time

    Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the...

  • Technical Architect

    3 months ago

    Vaughan, Ontario, York region, Canada TechBlocks Full time

    About usTechBlocks is a leading global digital product development firm. We unify strategy, design and technology with continuous growth-centric digital product engineering solutions for F500 companies and global brands, including Bell Telecom, Bausch Health (Previously Valeant Pharma), Honda Motors, AES Corp, Thomson Reuters Carswell, First American and...

  • Data Engineer

    1 month ago

    Markham, Ontario, York region, Canada Yaddala Consulting Full time

    Seeking an 8 plus years Data engineer with below must have Skills. Informatica BDM/IDQ Hadoop/Oracle/Postgres MQFTE/ZenaInsurance knowledge preferred but not requiredGood communication SkillsStrong expertise in Postgres and database design, with experience supporting finance systemsProven experience as an ETL Developer (Informatica PowerCenter and...

  • Sr. Workday Functional Analyst, HR Systems

    2 months ago

    Aurora, Ontario, K4G, York region, Canada Magna International Full time

    About us We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people. Forward. For all. Group Summary Magna is more than one of the world’s largest suppliers in the automotive...

  • Sr. Design Technologist

    1 day ago

    Brampton, Ontario, C6S, Peel region, Canada Loblaw Companies Ltd - Head Office Full time

    Les candidats référés ne doivent pas postuler directement pour ce poste. Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel.L’utilisation du masculin à pour but d’alléger le texteVenez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la...

  • Manufacturing Engineer

    1 month ago

    Aurora, Ontario, York region, Canada Modern Technical Staffing Inc. Full time

    Our client is a leading provider of cutting-edge communication solutions, including RF and antenna products. They are currently searching for a Manufacturing Engineer to join them on a permanent basis.This role will work closely with other departments to launch new products, executing productivity projects with the desired costs, quality, and efficiency.Role...

  • Project Engineering Co-op

    4 weeks ago

    Newmarket, Ontario, L0G, York region, Canada Magna International Full time

    Job Number: 69637 Group: Magna Mechatronics, Mirrors & Lighting Division: Mechatronics Technical Center Job Type: Intern/Co-op Location: NEWMARKET Work Style: About us We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while...

  • Behaviour Consultant

    4 weeks ago

    Richmond Hill, Ontario, L2C, York region, Canada Mackenzie Health Full time

    The Behaviour Consultant will provide clinical assessment and treatment recommendations through a comprehensive behavioural approach. This role will require the candidate to work within Long Term Care Home setting, design, implement and monitor behaviour intervention programs that augment the individual’s care plan. The behaviour consultant will also...

  • Sr. Data Engineering Analyst

    4 weeks ago

    Brampton, Ontario, C6S, Peel region, Canada Loblaw Companies Ltd - Head Office Full time

    Les candidats référés ne doivent pas postuler directement pour ce poste. Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel.L’utilisation du masculin à pour but d’alléger le texteVenez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la...