Application Monitoring

1 day ago

Richmond Hill, Canada Paymentus (Canada) Corporation Full time

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

- Identify gaps within the current monitoring infrastructure and create/enhance tools to address them
- Perform root cause analysis on events by utilizing logs, tools and available documentation
- Contribute to documentation to improve resolution time
- Assess the impact of potential client or platform-wide incidents and escalate to the appropriate teams
- Conduct proactive health checks for high priority clients on a regular interval, identifying and remediating issues discovered
- Work closely with the technical support team to improve the customer experience
- Work shifts that cover daytime, off-hours, and weekends (24x7x365)

REQUIRED SKILLS:

- S. Degree in Computer Science or Engineering from a leading University
- Experience with logging/monitoring tools (Kibana, Grafana, Prometheus, Splunk)
- Familiarity with Linux and the command line interface
- Effective written and verbal communication skills

Nice To Have Skills:

- Experience with scripting/programming languages (Bash, Java, Python)
- Experience with front end web interfaces (HTML5, Javascript, CSS3)
- Cloud technologies (AWS, GCP, Azure)
- Web stack administration
- Database experience with Oracle and PL/SQL
- Networking experience

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO STATEMENT

REASONABLE ACCOMODATION
Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.
An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

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