Internal Sales Engineer

3 weeks ago

Vancouver, Canada Summit Search Group Full time

Job Description: Internal Sales Engineer

Brief Role Description: The Internal Sales Engineer plays a crucial role as inside technical support for one to three Field Sales Engineers and as an account manager for assigned customers. This position serves as entry-level training with the expectation of advancing to a Field Sales Engineer as part of a career path. The primary responsibility involves achieving continuous sales and profit growth, managing customer portfolios, and building strong relationships through a consultative-selling approach.

Our Purpose: Create sustainable value for all stakeholders as we engineer a more efficient, safer, and sustainable world.

Our Company Strategic Objectives:

  • Self-generated growth leveraging global megatrends, maintaining trading margin.
  • An aligned, engaged, and inclusive organization with an entrepreneurial spirit.
  • To become a global leader in industrial sustainability.

The Territory: British Columbia

Job Description: Internal Sales Engineer

Primary Responsibilities:

  • Provide technical selections and applications support to assigned Field Sales Engineers.
  • Deliver superior customer value, focusing on satisfying customers' needs cost-effectively.
  • Ethically achieve sales and profit growth targets through rigorous sales process management.
  • Manage opportunity pipeline, sales forecasting, and customer pricing for sustainable growth.
  • Collaborate with Field-based Sales Engineers and Customer Sales Advisors on complex opportunities.

Customer Engagement:

  • Focus on 'want-it-all' type customers with high-value demands.
  • Utilize consultative selling, mostly via phone, video calls, and emails, with occasional planned customer visits.

Relevant Experience:

  • Previous experience in a technical or commercial role within a customer-facing environment.
  • Proactive portfolio and customer management skills.
  • Desirable: Experience with consultative selling techniques and knowledge of process control applications.

Skills and Competencies:

  • Technical "learnability," target and goal-driven.
  • Confidence and professionalism in presentation.
  • Empathy and listening skills to influence stakeholders.
  • Desirable: Industrial process knowledge, new business development experience.

Qualifications:

  • Essential: Recognized technical or business qualification or solid experience in B2B sales.
  • Desirable: Digital connected services and/or sustainability knowledge, business management qualification.

Expectations:

Short-term (Next six months):

  • Successfully complete induction program and progress against assigned Academy modules.
  • Build relationships with the team, Field-based Sales Engineers, Customer Sales Advisor, and Internal Sales Support.
  • Develop a good working knowledge of Microsoft Dynamics CRM and other business tools.

Medium-term (Next six to twelve months):

  • Develop energy-related technical skills.
  • Enhance consultative selling skills.
  • Complete Academy Modules (Belts): Yellow belt.

Long-term (Twelve months plus):

  • Proactively develop new business leads and opportunities, building strong customer relationships.
  • Achieve expertise in forecasting, planning, and detailed product and application knowledge.
  • Complete all elements of the academy learning curriculum from Orange to Purple Belt.

Potential Recruitment Road:

  • Internal advancement to Field-based Sales Engineer or Sales Specialist roles.

This role presents an excellent opportunity for growth within our organization as we strive to become a global leader in industrial sustainability. If you are a motivated and target-driven individual with a passion for technical sales, we invite you to join our dynamic team and contribute to the creation of a more efficient, safer, and sustainable world.

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