Internal Sales Engineer
Found in: Appcast CA C2 Glassdoor - 2 weeks ago
Job Description: Internal Sales Engineer
Brief Role Description: The Internal Sales Engineer plays a crucial role as inside technical support for one to three Field Sales Engineers and as an account manager for assigned customers. This position serves as entry-level training with the expectation of advancing to a Field Sales Engineer as part of a career path. The primary responsibility involves achieving continuous sales and profit growth, managing customer portfolios, and building strong relationships through a consultative-selling approach.
Our Purpose: Create sustainable value for all stakeholders as we engineer a more efficient, safer, and sustainable world.
Our Company Strategic Objectives:
- Self-generated growth leveraging global megatrends, maintaining trading margin.
- An aligned, engaged, and inclusive organization with an entrepreneurial spirit.
- To become a global leader in industrial sustainability.
The Territory: British Columbia
Job Description: Internal Sales Engineer
Primary Responsibilities:
- Provide technical selections and applications support to assigned Field Sales Engineers.
- Deliver superior customer value, focusing on satisfying customers' needs cost-effectively.
- Ethically achieve sales and profit growth targets through rigorous sales process management.
- Manage opportunity pipeline, sales forecasting, and customer pricing for sustainable growth.
- Collaborate with Field-based Sales Engineers and Customer Sales Advisors on complex opportunities.
Customer Engagement:
- Focus on 'want-it-all' type customers with high-value demands.
- Utilize consultative selling, mostly via phone, video calls, and emails, with occasional planned customer visits.
Relevant Experience:
- Previous experience in a technical or commercial role within a customer-facing environment.
- Proactive portfolio and customer management skills.
- Desirable: Experience with consultative selling techniques and knowledge of process control applications.
Skills and Competencies:
- Technical "learnability," target and goal-driven.
- Confidence and professionalism in presentation.
- Empathy and listening skills to influence stakeholders.
- Desirable: Industrial process knowledge, new business development experience.
Qualifications:
- Essential: Recognized technical or business qualification or solid experience in B2B sales.
- Desirable: Digital connected services and/or sustainability knowledge, business management qualification.
Expectations:
Short-term (Next six months):
- Successfully complete induction program and progress against assigned Academy modules.
- Build relationships with the team, Field-based Sales Engineers, Customer Sales Advisor, and Internal Sales Support.
- Develop a good working knowledge of Microsoft Dynamics CRM and other business tools.
Medium-term (Next six to twelve months):
- Develop energy-related technical skills.
- Enhance consultative selling skills.
- Complete Academy Modules (Belts): Yellow belt.
Long-term (Twelve months plus):
- Proactively develop new business leads and opportunities, building strong customer relationships.
- Achieve expertise in forecasting, planning, and detailed product and application knowledge.
- Complete all elements of the academy learning curriculum from Orange to Purple Belt.
Potential Recruitment Road:
- Internal advancement to Field-based Sales Engineer or Sales Specialist roles.
This role presents an excellent opportunity for growth within our organization as we strive to become a global leader in industrial sustainability. If you are a motivated and target-driven individual with a passion for technical sales, we invite you to join our dynamic team and contribute to the creation of a more efficient, safer, and sustainable world.
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