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Plan Administrator, Employee Changes

1 month ago

Winnipeg, Canada Johnston Group Inc. Full time

The Administration Services team processes requested certificate changes, terminations and salary adjustments for Chambers of Commerce Group Insurance Plan® clients as part of our industry-leading customer service.


As the successful candidate, you will review and process certificate changes, survivor benefits, employee terminations, salary changes and excess coverage requests for eligibility for Chambers Plan. In addition, you will distribute incoming emails, faxes and mail within the Administration Services department and respond to general inquiries in a professional and friendly manner. You will be responsible for setting up and forwarding non-guaranteed and late change requests to the Underwriting department for review. You will also assist the firms’ Plan Administrators in completing the online enrolment process, answer the Advisor phone line and process my-benefits® online change requests.


This role will be a hybrid working model, based out of our Winnipeg, MB offices only and the assigned shift will be 8:30am to 4:30pm.


Qualifications:

  • Excellent communication skills (both verbal and written)
  • Exceptional customer service skills and strong active listening skills
  • High attention to detail, accuracy and confidentiality
  • Strong organizational, time management and multitasking skills
  • Ability to effectively manage competing priorities
  • Proficient using MS Office
  • Ability to work independently or as part of a team
  • Previous experience with group benefit plan administration and claims is considered an asset