Employee Experience Administrator
6 months ago
New Directions is a social service agency offering a wide range of resources and services that foster people’s hopes and dreams and their communities.
The **Employee Experience** Administrator** works as part of the Employee Experience (HR) team, providing a range of technical HR support to New Directions. The Administrator is responsible for ensuring data is collected, documented, entered, and maintained with accuracy. The Administrator is also involved in maintaining compliance with employment standards legislation, permits, and new hire employment checks. This role supports the team in organizing, formatting and standardizing letter templates, forms, policies, and procedures, and may act as a back-up during extended absences.
The role includes the following responsibilities (but are not limited to):
- Provides support to the Employee Experience team in a variety of HR administrative functions.
- Supports the Employee Experience team to ensure that employee inquiries are escalated and addressed in a timely manner.
- Supports a culture of continuous improvement by identifying and assisting in updates for HR processes and procedures, organizational policies, and projects.
- Supports the work of committees through a variety of administrative functions (i.e., minutes, agendas, booking meeting spaces, room set-up/take-down, food and supplies ordering)
- Handles administration of the organization’s employee benefit plans.
- Performs a variety of data entry, analysis, and reporting functions in the HR Information System (HRIS) that support the Employee Experience team
- Provides administrative support in ensure compliance with Employment Standards, Immigration & Citizenship, and various Permits.
- Supports the recruitment and onboarding of new employees through the pre-employment check process
- Minimum of one (1) year of experience in an administrative role, preferably within the area of Human Resources.
- Post-secondary education (degree or diploma) in Human Resource or Business Administration (or a related field) from a recognized post-secondary institution. A combination of education and experience may be considered.
- Excellent customer service abilities; sensitivity to customer issues and understanding the importance of diplomacy and confidentiality.
- Clear and concise verbal and written communication skills.
- Intermediate proficiency in Microsoft Office suite, including Outlook, Excel, Word, Visio, PowerPoint, SharePoint, and HR Information Systems (HRIS/HRMS).
- Fluency in American Sign Language is considered an asset.
- We thank all applicants for their interest in New Directions, however, only those selected for an interview will be contacted. Unfortunately, we cannot accept telephone inquiries._
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