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user support technician

6 months ago

Vaughan, Canada TECHNOVATE IT SOLUTIONS INC. Full time
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 yearsTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficultiesSupervision
  • 1 to 2 peopleComputer and technology knowledge
  • JavaOS
  • Networking software
  • Networking security
  • Internet
  • Servers
  • Word processing software
  • Presentation software
  • Programming software
  • Software development
  • MS Office
  • MS WindowsWork conditions and physical capabilities
  • Fast-paced environment
  • Tight deadlines
  • Attention to detail
  • Combination of sitting, standing, walkingPersonal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 hours per week