IT Support Specialist

4 days ago

Vaughan, Canada Terumo Medical Corporation Full time

We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come.

At Terumo we believe in the power of personal growth and will encourage you to get in the driver's seat - progressing in the direction you want to go by deepening your skills throughout your career. We want you to be bold, think outside the box, experiment, innovate and deliver what's next for quality healthcare. You will be part of a collaborative, respectful and resilient team of associates and leaders around the world, working together as partners to achieve more than you thought possible, providing real-world, impactful solutions for patients.

**Join us and help shape wherever we go next**

**_ Advancing healthcare with heart_**

**Job Summary**:
The IT Support Specialist is responsible for administering and supporting the enterprise user community. This will involve working on the phone, in person and within the helpdesk system to process support requests, document solutions and communicate status to the end users and IT management. Additionally, this role is responsible for the deployment, training and administration of end user devices, including computers, peripheral hardware, desk phones, cell phones, iPads, etc. This will involve the timely replacement and resale or lease return of assets. This position will work with vendors to troubleshoot specific issues and communicating to management when issues arise that either affect or have the potential to affect larger numbers of users. This position will also assist in the backup/DR functions as necessary for the site and work with other members of IT when needed to assist in system updates or new implementations.

**Job Details/Responsibilities**:

- Enter tickets in Service Desk ticketing software and accurately categorize, prioritize and record information about requests.
- Setup and administer accounts in Active Directory for users, computers, printers and any other relevant types
- Deliver New Hire Associate IT Orientation to ensure user access is functioning properly, as required
- Troubleshoot and resolve issues related to PC hardware and software, printers, RF terminals and scanners and other end-user computing equipment.
- Monitor system alerts to ensure action is taken on critical alerts and system failures.
- Build and maintain IT and customer knowledge base to improve user and 1st level resolution.
- Play an active role in developing, maintaining and documenting Service Desk processes and procedures
- Assist in various data center functions including tape management and monitoring alerts.
- Assist end users with procurement of IT related equipment and services.
- Participate in weekly team meetings and one-on-one manager / technician meetings
- Participate in the on-call rotation as deemed necessary.
- Deploy end-user hardware and process end-of-lease equipment in a timely fashion
- Other duties as requested.

**Knowledge, Skills and Abilities (KSA)**:

- Skilled in customer service; time management; identifying end user issues; technical troubleshooting; problem solving techniques; and report preparation
- Self-motivated and directed with keen attention to detail and ability to follow-up in a timely fashion.
- Strong communication (verbal and written) and interpersonal skills
- Strong analytical, diagnostic, and problem solving skills
- Ability to work as an individual contributor or as a team member
- Ability to multi-task and manage shifting priorities
- Excellent technical skills
- Ability to travel between locations as required

**Qualifications/ Background Experiences**:

- Associate’s or equivalent Technical degree; Bachelor’s degree preferred
- Minimum 2 years’ experience in computer operations with systems currently in use
- IT Audit and compliance experience
- General networking knowledge (Ethernet, Wi-Fi).
- Active Directory experience preferred.

It is Terumo’s policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As a Company, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment.

We provide competitive and comprehensive benefit options that allow you to design your own plan based on your individu

  • Personal Support Worker

    2 months ago

    Vaughan, Canada Elite Specialist Group Full time

    Elite Specialist Group is a dynamic organization that deals with Accident Benefit claim assessments, medical devices, in-home care, treatment, and therapy for patients who have been in motor vehicle accidents. We are looking for highly motivated and passionate Personal Support Workers for our clients in Brampton. You will be required to assist with daily...

  • IT Deskside Support

    1 month ago

    Vaughan, Canada City IT Full time

    At City Electric Supply, we encourage our people to ask questions, create, discover, and learn. Let's build something great together! About CES: CES is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom,...

  • IT Support Specialist

    6 months ago

    Vaughan, Canada Steelcon Group of Companies Full time

    *IT SUPPORT SPECIALIST* *JOIN A TEAM WITH THE STRENGTH OF STEEL* Steelcon employees design, fabricate and build some of the most iconic steel structures from coast to coast. Whether you're working at one of our offices, shops or jobsites, at Steelcon you'll make an impact every day. As an IT Support Specialist at our head office in Vaughan, ON, you will...

  • IT Support Specialist

    6 months ago

    Vaughan, Canada Steelcon Group of Companies Full time

    **IT SUPPORT SPECIALIST** **JOIN A TEAM WITH THE STRENGTH OF STEEL** Steelcon employees design, fabricate and build some of the most iconic steel structures from coast to coast. Whether you're working at one of our offices, shops or jobsites, at Steelcon you’ll make an impact every day. As an IT Support Specialist at our head office in Vaughan, ON, you...

  • Family Support Specialist

    4 weeks ago

    Vaughan, Ontario, Canada nafiseh Full time

    About the RoleWe are seeking a highly skilled and caring Family Support Specialist to join our team at nafiseh. In this rewarding role, you will be responsible for providing exceptional care and support to children in a family setting.

  • Office Support Specialist

    1 week ago

    Vaughan, Ontario, Canada LGC Group Full time

    Job OverviewWe are seeking an experienced Office Support Specialist to join our team at LGC Group.About the RoleThis is a dynamic and varied role, which will involve providing administrative support across the business. As an Office Support Specialist, you will be responsible for ensuring the smooth operation of the front office, including reception duties,...

  • Office Support Specialist

    3 weeks ago

    Vaughan, Ontario, Canada Magnum Fire Protection Inc. Full time

    About Magnum Fire Protection Inc.We are a leading provider of fire protection services, committed to delivering exceptional results and exceeding our clients' expectations. We're currently seeking an Office Support Specialist to join our team.

  • Executive Support Specialist

    3 weeks ago

    Vaughan, Ontario, Canada Tannex Full time

    Job Title: Executive Support SpecialistWe are seeking an experienced and organized individual to fill the role of Executive Support Specialist at Tannex.About the RoleThis is a permanent full-time position working 37.5 hours per week in a fast-paced environment with tight deadlines.ResponsibilitiesProvide administrative support to senior executives and...

  • Corporate Lawyer Support Specialist

    2 weeks ago

    Vaughan, Ontario, Canada Kent Legal Full time

    We are seeking an experienced Corporate Lawyer Support Specialist to join our team at Kent Legal. In this role, you will be responsible for providing comprehensive corporate support to our clients.As a Corporate Lawyer Support Specialist, you will have the opportunity to work on a variety of projects, including drafting, reviewing, and negotiating corporate...

  • Sales Support Specialist

    7 months ago

    Vaughan, Canada White Cap Canada Full time

    A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving...

  • Executive Support Specialist

    3 weeks ago

    Vaughan, Ontario, Canada Humbersys Consultancy Services Inc Full time

    At Humbersys Consultancy Services Inc, we are seeking an exceptional Executive Support Specialist to join our team. This is a permanent position with 30-35 hours of work per week.About the RoleThe ideal candidate will have strong administrative skills, excellent communication, and organizational abilities. As an Executive Support Specialist, you will provide...

  • Site Support Specialist

    2 months ago

    Vaughan, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Join our team as a Site Support Specialist and contribute to the success of our construction projects in Vaughan. Your responsibilities will include assisting skilled tradespeople, maintaining tools and equipment, and ensuring a safe and efficient work site.Key Responsibilities:Support skilled tradespeople on-site.Load and unload construction materials and...

  • Home Support Specialist

    4 weeks ago

    Vaughan, Ontario, Canada Spectrum Health Care Full time

    Are you passionate about delivering exceptional care and support to individuals in need? At Spectrum Health Care, we are committed to fostering a culture of diversity, equity, and inclusion. We invite you to join our team as a Home Support Specialist.About the RoleWe are seeking a compassionate and skilled Home Support Specialist to provide personalized care...

  • Executive Support Specialist

    3 weeks ago

    Vaughan, Ontario, Canada Shabad Transport Inc. Full time

    We are seeking a highly organized and detail-oriented Executive Support Specialist to join our team at Shabad Transport Inc. in Administrative role.About the JobThis is a permanent full-time position with 40 hours of work per week, offering a competitive salary and comprehensive benefits package.Job Description:The Executive Support Specialist will be...

  • Administrative Support Specialist

    2 months ago

    Vaughan, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Vaughan. The successful candidate will be responsible for providing administrative support to our office operations, ensuring smooth day-to-day functions.Key Responsibilities:Manage office correspondence, including emails and...

  • Administrative Support Specialist

    4 weeks ago

    Vaughan, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    beBee Professionals in Vaughan is seeking an organized and reliable Administrative Support Specialist to support our office operations.About the Role:This role will involve a variety of administrative tasks, ensuring that our office runs efficiently and smoothly.Duties and Responsibilities:Manage incoming communications by answering phones, greeting...

  • IT Support Specialist

    6 months ago

    Vaughan, Canada ASSA ABLOY Full time

    ASSA ABLOY Door Security Solutions provides end-users (healthcare facilities, schools, universities, military, commercial buildings, etc.) with unsurpassed security and life-safety solutions and the essential support services (LEED consultation, code compliance, access control system integration, product research and selection, specification writing...

  • Sales Support Specialist

    6 months ago

    Vaughan, Canada 019984 Hub Financial Inc. Full time

    Sales Support Specialist At HUB Financial, we are committed to creating an environment that prioritizes professional development and client-focused values. As a leading Managing General Agency (MGA) in Canada and a proud member of the HUB International family, we specialize in providing customized financial and insurance solutions that empower our...

  • Senior Support Specialist Wanted

    2 weeks ago

    Vaughan, Ontario, Canada ElderCare Full time

    **Job Description**ElderCare seeks a dedicated and compassionate Senior Support Specialist to assist an individual with nerve-related issues, depression, anxiety, and low self-esteem. The ideal candidate will provide support with reflexology and stretching routines.**Key Responsibilities:**Provide one-on-one support and companionship to the client.Assist...

  • Administrative Support Specialist

    2 months ago

    Vaughan, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Vaughan. The successful candidate will be responsible for providing administrative support to our office operations, ensuring that our office runs efficiently and smoothly.Key Responsibilities:Provide administrative support to...