Brand Services
4 weeks ago
**Account Management / Brand Services Representative in the Commercial Cleaning Industry - Edmonton Area**
Key responsibilities include:
- Work with franchisees to ensure any problems or issues at customer accounts are resolved.
- Coach and assist our franchisees to provide excellent customer service and to run and grow their businesses efficiently and successfully.
- Estimate, sell, and ensure the delivery of special services such as carpet cleans, floor care, and disinfection services.
- Process customer orders for consumables.
- Prospect new account opportunities by researching, identifying and contacting target customers for the purpose of providing a proposal. New sales opportunities can arise from existing customer referrals, adjacent accounts, past customers, or brand new customers that meet target customer criteria.
- Coordinate start up of new accounts.
- Complete office administrative activities in a timely and accurate manner, such as capturing customer and event data in the company CRM and accounting systems. For example, new customers, service changes, consumables orders, price changes, crew changes, etc.
Experience in the commercial cleaning industry is desirable, but not required.
Must be very proficient in MS Word and MS Excel, and CRM customer database software, and must be well organized and able to handle multiple responsibilities.
A significant portion of time will be spent speaking with customers via the telephone.
Ability to deal effectively with all types of personalities is essential.
Must have reliable transportation, good driving record, and auto insurance.
This role allows for a hybrid mix of remote and on-premise attendance in the office.
Compensation: Base Salary, Sales Commissions, monthly and yearly performance bonuses, automobile allowance, and health & dental benefits.
Location: Edmonton
**Salary**: $48,000.00-$52,000.00 per year
**Benefits**:
- Extended health care
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- Edmonton, AB T6H 5Z1: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 2023-11-06
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