guest service agent

2 months ago

Smithers, Canada Prestige Hudson Bay Lodge Smithers Full time
  • Work Term: Seasonal
  • Work Language: English
  • Hours: 30 to 40 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: Will trainWork setting
  • Hotel, motel, resortTasks
  • Investigate complaints and claims
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning dutiesWork conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure
  • Repetitive tasks
  • Handling heavy loads
  • Physically demanding
  • Combination of sitting, standing, walking
  • Bending, crouching, kneeling
  • Tight deadlinesPersonal suitability
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Flexibility
  • Reliability
  • Team player
  • Initiative
  • Values and ethicsHealth benefits
  • Health care planSupport for persons with disabilities
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilitiesSupport for newcomers and refugees
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Support for youths
  • Provides awareness training to employees to create a welcoming work environment for youthSupport for Veterans
  • Provides awareness training to employees to create a welcoming work environment for Veterans Support for Indigenous people
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers Support for mature workers
  • Provides staff with awareness training to create a welcoming work environment for mature workers Supports for visible minorities
  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

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