technical support specialist – information technology
2 months ago
- Education: College/CEGEP
- Experience: 1 year to less than 2 yearsWork setting
- Help desk
- Consulting firm
- Private company, corporation or industry
- Office building
- Private sectorTasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidentsComputer and technology knowledge
- Jira
- iOS
- Linux
- Extranet
- Intranet
- Internet
- Desktop applications
- Word processing software
- Programming software
- MS Office
- MS Windows
- Oracle
- SQL
- SharePoint
- Spreadsheet
- Visual Basic
- Business intelligencePersonal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week
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