Technical Support Analyst

3 days ago


Milton, Canada Akhny Solutions Inc. Full time

or equivalent experience

**Work setting**:

- Startup company

**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

**Certificates, licences, memberships, and courses**:

- A+ Certification

**Computer and Technology Knowledge**:

- Device drivers
- Networking software
- Intranet
- Servers
- Word processing software
- Mail server software
- MS Office
- MS Windows
- Spreadsheet
- TCP/IP
- Wireless networks

**Security and safety**:

- Basic security clearance
- Criminal record check

**Transportation/travel information**:

- Own transportation

**Work conditions and physical capabilities**:

- Fast-paced environment
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking

**Own tools/equipment**:

- Cellular phone

**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player

**Screening questions**:

- Are you available for shift or on-call work?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?



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