Technical Support Analyst
3 days ago
or equivalent experience
**Work setting**:
- Startup company
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Certificates, licences, memberships, and courses**:
- A+ Certification
**Computer and Technology Knowledge**:
- Device drivers
- Networking software
- Intranet
- Servers
- Word processing software
- Mail server software
- MS Office
- MS Windows
- Spreadsheet
- TCP/IP
- Wireless networks
**Security and safety**:
- Basic security clearance
- Criminal record check
**Transportation/travel information**:
- Own transportation
**Work conditions and physical capabilities**:
- Fast-paced environment
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
**Own tools/equipment**:
- Cellular phone
**Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
**Screening questions**:
- Are you available for shift or on-call work?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
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