Technical Support Analyst

6 months ago

Milton, Canada PBS Systems Full time

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we have only just begun “

**The Opportunity**:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that is where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

**The Role**:
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team to support the Technical Support Team. As a Technical Support Analyst you will be providing immediate solutions and services or escalating, if necessary, to other departments. Technical Support Analyst are responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations.

**Responsibilities**:

- Logging and documenting all customer interactions within our ticketing system and escalating matters as required
- Collaborating with other groups/departments to streamline service delivery
- Identify opportunities to drive process improvements that positively impact the client’s experience
- Develop knowledge and understanding of our software and the supporting Infrastructure
- Achieve relevant certification in line with department needs and requirements
- Achieving and exceeding KPI targets and other Metrics defined by the department
- Available to travel at least one week a month throughout the USA and Canada
- Keeping abreast of Software enhancements and new releases, by reviewing release notes
- Commit to an ongoing personal development and cross-training as recommended by your Team Lead

**Qualifications**:

- Previous customer service or dealership experience will be an asset
- High School Diploma required, relevant certification or post-secondary diploma preferred
- Strong understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 Servers
- Previous experience working with Networks (TCP/IP)
- Basic LAN/WAN knowledge
- CompTIA A+ and Network +
- Excellent customer service skills
- Problem solving and trouble shooting skills
- Strong documentation abilities
- Effective time management and organization
- Strong multi-tasking and prioritization
- Excellent verbal and written communication skills
- Ability to work within and meet set deadlines
- Thorough understanding of PC hardware and software as well as Microsoft Products
- Willingness to commitment to an ongoing system of education and cross-training

**What we offer**:

- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- The opportunity to travel
- Free parking
- Staff events
- Competitive base salary ($45,000 k/yr. to $56,000 k/yr.)
- Great referral bonus
- Staff discounts with GM, Dell, and more.

  • Technical Support Specialist

    4 weeks ago

    Milton, Ontario, Canada KeAnu Inc. Full time

    We are seeking a skilled Technical Support Specialist to join our team at KeAnu Inc. The ideal candidate will have a strong background in IT and excellent communication skills.Key ResponsibilitiesProvide technical support to users experiencing difficulties with computer systems and networks.Report on the performance of computer systems and networks.Consult...

  • Technical Support Specialist

    4 weeks ago

    Milton, Ontario, Canada KeAnu Inc. Full time

    Job Title: Technical Support Specialist - IT ExpertAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at KeAnu Inc. as an IT Expert. The successful candidate will be responsible for providing technical support to our users, troubleshooting issues, and implementing solutions.Key Responsibilities:Provide technical...

  • Technical Support Professional

    5 days ago

    Milton, Ontario, Canada KeAnu Inc. Full time

    About the RoleWe are seeking a skilled Technical Support Professional to join our team at KeAnu Inc. as an IT Systems Specialist.Job SummaryThis is a permanent full-time position with a competitive salary of $60,000 per annum and 35 hours of work per week.Key ResponsibilitiesProvide exceptional customer service and technical support to users experiencing...

  • technical support specialist – information technology

    4 weeks ago

    Milton, Canada KeAnu Inc. Full time

    Education: College/CEGEPExperience: 1 year to less than 2 yearsWork settingHelp deskConsulting firmPrivate company, corporation or industryOffice buildingPrivate sectorTasksReport on the performance of computer systems and networksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research...

  • technical support specialist – information technology

    3 months ago

    Milton, Canada KeAnu Inc. Full time

    Education: College/CEGEPExperience: 1 year to less than 2 yearsWork settingHelp deskConsulting firmPrivate company, corporation or industryOffice buildingPrivate sectorTasksReport on the performance of computer systems and networksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research...

  • technical support specialist – information technology

    4 weeks ago

    Milton, Canada KeAnu Inc. Full time

    Education: Expérience: EducationCollege/CEGEPWork settingHelp deskConsulting firmPrivate company, corporation or industryOffice buildingPrivate sectorTasksReport on the performance of computer systems and networksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement...

  • Application Support Analyst OTM

    2 weeks ago

    Milton, Canada Recochem Inc. Full time

    Recochem is leading the way in offering global thermal management, emission control, vehicle care and household solutions that provide protection & safety to consumers and to the environment. Recochem excels at turning consumer insights into innovation while driving In-depth category expertise and building power brands that align to consumer preference. Our...

  • technical support specialist – information technology

    3 months ago

    Milton, Canada KeAnu Inc. Full time

    Education: Expérience: EducationCollege/CEGEPWork settingHelp deskConsulting firmPrivate company, corporation or industryOffice buildingPrivate sectorTasksReport on the performance of computer systems and networksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement...

  • Business Systems Analyst

    4 weeks ago

    Milton, Ontario, Canada Repairtech and cell solutions inc Full time

    Job Title: Business Systems AnalystAbout the Role:We are seeking a skilled Business Systems Analyst to join our team at Repairtech and cell solutions inc. As a Business Systems Analyst, you will be responsible for working closely with clients to identify their technical requirements and documenting these requirements to ensure that our products, processes,...

  • Technical Support Specialist

    4 weeks ago

    Milton, Ontario, Canada KeAnu Inc. Full time

    Job Title: Technical Support Specialist - ITJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at KeAnu Inc. The successful candidate will provide technical support to our customers, troubleshoot issues, and ensure seamless operation of our systems.Key Responsibilities:Provide technical support to customers via phone,...

  • Technical Support Specialist

    1 month ago

    Milton, Ontario, Canada KeAnu Inc. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at KeAnu Inc. The successful candidate will provide technical support and assistance to our clients, ensuring their computer systems and networks are running smoothly and efficiently.Key ResponsibilitiesProvide technical support and assistance to clients via phone,...

  • Technical Support Specialist

    1 month ago

    Milton, Ontario, Canada KeAnu Inc. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at KeAnu Inc. The successful candidate will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.Key ResponsibilitiesProvide technical support to clients via...

  • Technical Support Specialist

    1 month ago

    Milton, Ontario, Canada beBee Professionals Full time

    Job Summary:We at beBee Professionals are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will possess a degree in Computer Science or a related field, as well as experience in customer service and technical support. They should also have excellent problem-solving skills and be able to work independently.The Technical...

  • Systems Analyst

    5 days ago

    Milton, Ontario, Canada CB Canada Full time

    Job Title: Systems AnalystJob Summary:CB Canada is seeking a skilled Systems Analyst to join our team. As a Systems Analyst, you will be responsible for planning, designing, developing, maintaining, and launching efficient information systems and operations systems in support of core organizational functions in conjunction with Systems Architect. Key...

  • Business Solutions Analyst

    2 weeks ago

    Milton, Ontario, Canada Repairtech and cell solutions inc Full time

    Job Title: Business Solutions AnalystAbout the Role: We are seeking a skilled Business Solutions Analyst to join our team at Repairtech and cell solutions inc. As a Business Solutions Analyst, you will be responsible for analyzing business requirements and developing solutions to meet those needs.Key Responsibilities:Analyze business requirements and develop...

  • Application Support Analyst OTM

    3 weeks ago

    Milton, Ontario, Halton, Canada Recochem Inc. Full time

    Recochem is leading the way in offering global thermal management, emission control, vehicle care and household solutions that provide protection & safety to consumers and to the environment. Recochem excels at turning consumer insights into innovation while driving In-depth category expertise and building power brands that align to consumer preference. Our...

  • IT Business Systems Analyst

    1 month ago

    Milton, Ontario, Canada Edgewell Personal Care Canada, ULC Full time

    Job SummaryWe are seeking a highly skilled IT Business Systems Analyst to join our team at Edgewell Personal Care Canada, ULC. The successful candidate will be responsible for troubleshooting, maintaining, and upgrading web server hardware and software, as well as providing technical support and guidance to the IT team.Key ResponsibilitiesTroubleshoot and...

  • Technical Support Specialist

    4 weeks ago

    Milton, Ontario, Canada KeAnu Inc. Full time

    Job Title: Technical Support Specialist - IT InfrastructureAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our IT Infrastructure team at KeAnu Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our users, ensuring that they have a seamless experience with our...

  • Business Systems Analyst

    4 weeks ago

    Milton, Ontario, Canada Repairtech and cell solutions inc Full time

    We are seeking a skilled Business Systems Analyst to join our team at Repairtech and cell solutions inc. As a key member of our organization, you will be responsible for working closely with clients to identify their technical requirements and documenting these needs to ensure that our products, processes, and solutions meet their business needs.Key...

  • Team Lead

    2 months ago

    Milton, Canada PBS Systems Full time

    “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!” **The Opportunity**: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail...