technical support supervisor
3 weeks ago
- Education:
- Expérience: Education
- College/CEGEPWork setting
- Information technologyTasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this groupComputer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Database software
- MS Office
- MS Windows
- Spreadsheet
- TCP/IP
- Visual BasicSecurity and safety
- Criminal record checkWork conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
- Attention to detail
- SittingPersonal suitability
- Accurate
- Client focus
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Ability to multitask
- Time managementExperience
- 2 years to less than 3 years
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 35 hours per week
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IT Technical Support Specialist
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IT Technical Support Specialist
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software technical support analyst
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Technical Support Representative
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systems technical support analyst
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