Technical support – Android/IOS

1 month ago

Mississauga, Canada ProViso Staffing Full time
Job Description/Accountabilities:

• The primary accountability of this position is to provide first level technical support. Key responsibilities include:
o Provide onsite support to bank’s employees and contractors for technical issues involving (but not limited to); applications and software as well as bank provided devices and hardware.
o Ensure a high level of service delivery in accordance with bank’s Framework and policies.
o Educate end users on hardware, software and access request processes.
o Perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction.
o Ability to troubleshoot, diagnose hardware issues and perform repairs on various types of laptops and desktops.
o Identify trends and opportunities for improvement as well as provide ongoing feedback.
o Identify and escalate wide-impact or potential wide-impacting outages.
• Team members receive in-depth training and shadowing and are measured by in-person evaluation, colleague interaction, first contact resolution, support proficiency and ticketing quality.

Qualifications/Skills/Experience:

• Excellent written and oral communication skills.
• Ability to work flexible schedules based on business forecast requirements (which are subject to change).
• Above average computing and navigational skills.
• Exceptional customer service skills.
• Experience with ticketing systems is an asset.
• A team player who collaborates effectively with peers and other teams.
• Good knowledge of Microsoft 0365 products (Outlook, Word, Excel, OneNote and PowerPoint).
• CompTIA A+ certification.

Technical/Troubleshooting ability:

• A technical support background or related education including experience with some or all of the following: Windows 10, 11, Edge/Chrome/Firefox/Safari, VOIP, Active Directory, Citrix/Remote Access, Blackberry, BYOD, Azure, Office for Mobile, All Microsoft office products, MS Teams and Webex, SCCM, variety of telephony devices and a good understanding of networking and Wi-Fi support. Experience with iPad, Tablets, Smartphone, and Android devices

Summary of day-to-day responsibilities:

• Servicing internal clients with IT issues
• Onsite technical support

Must have:

• Windows OS
• Mobile android and IOS
• Hardware troubleshooting and repairs
• Comp TIA A cert

Nice To Have:

• Ticketing experience

Job Details

11987

Contract

2 years

Mississauga

#J-18808-Ljbffr

  • Technical support

    1 month ago

    Mississauga, ON, Canada ProViso Staffing Full time

    Job Description/Accountabilities: • The primary accountability of this position is to provide first level technical support. Key responsibilities include: o Provide onsite support to bank’s employees and contractors for technical issues involving (but not limited to); applications and software as well as bank provided devices and hardware. o Ensure a...

  • IT Support Analyst

    2 months ago

    Mississauga, Canada Kubik Full time

    **_We are Storytellers, Builders, Dreamers, and Doers._** At kubik, you will be part of small IT team gaining hands on experience with enterprise level technology. **What you'll do**: - Provide day to day technical support to local/remote offices and staff - Assist with the deployment and update of new hardware/software (Windows, Mac/iOS, Android) -...

  • Technical Support Workshop

    2 weeks ago

    Mississauga, Canada SOTI Inc. Full time

    SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Technical Support Workshop When : 6th to 8th February 2023 Where : SOTI's heartland Office (600 Suffolk court) Duration : 3 days program Who We Are SOTI was established in 1995 based on...

  • System Technical Support Analyst

    3 weeks ago

    Mississauga, Canada Dixie Bloor Neighbourhood Centre Full time

    **POSITION OVERVIEW** **POSITION RESPONSIBILITIES** General activities and functions include, but are not limited to: - Technical Assistance: Provide prompt and effective technical support to end-users experiencing hardware, software, network, printers, scanners, shredders, phones, and other system-related issues. Diagnose and resolve problems remotely or...

  • Technical Support Analyst

    2 weeks ago

    Mississauga, Ontario, Canada Randstad Canada Full time

    Are you a Technical Support Analyst looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: Technical Support AnalystStart: ASAPEstimated length: 24 MonthsLocation: Mississauga 100% Onsite roleSchedule: Shifts- earliest 7:30 am and latest is 6 pm - flexible to...

  • Technical Support Analyst

    4 weeks ago

    Mississauga, Ontario, Canada Randstad Canada Full time

    Are you a Technical Support Analyst looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: Technical Support AnalystStart: ASAPEstimated length: 24 MonthsLocation: Mississauga 100% Onsite roleSchedule: Shifts- earliest 7:30 am and latest is 6 pm - flexible to...

  • User Support Technician

    3 weeks ago

    Mississauga, Canada THRULIQUID INC. Full time

    Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - or equivalent experience **Work setting**: - Consulting firm **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and...

  • Senior Mobile App Developer

    3 weeks ago

    Mississauga, Canada Jace Holdings Ltd. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Job Category: IT BP Merch, Sup Chain, Mktg & PharmacyTravel Requirements: 0 - 10%Job Type: Full-TimeCity: Calgary / Stellarton / MississaugaLocation: Tahoe Office, Calgary Office, Foord St. OfficePostal Code: Our family of 134,000 employees and franchise...

  • Senior Mobile App Developer

    3 weeks ago

    Mississauga, Canada Jace Holdings Ltd. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Job Category: IT BP Merch, Sup Chain, Mktg & PharmacyTravel Requirements: 0 - 10%Job Type: Full-TimeCity: Calgary / Stellarton / MississaugaLocation: Tahoe Office, Calgary Office, Foord St. OfficePostal Code: Our family of 134,000 employees and franchise...

  • Senior Mobile App Developer

    3 weeks ago

    Mississauga, Canada Jace Holdings Ltd. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Job Category: IT BP Merch, Sup Chain, Mktg & PharmacyTravel Requirements: 0 - 10%Job Type: Full-TimeCity: Calgary / Stellarton / MississaugaLocation: Tahoe Office, Calgary Office, Foord St. OfficePostal Code: Our family of 134,000 employees and franchise...

  • Senior Mobile App Developer

    1 week ago

    Mississauga, Canada Jace Holdings Ltd. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Job Category: IT BP Merch, Sup Chain, Mktg & PharmacyTravel Requirements: 0 - 10%Job Type: Full-TimeCity: Calgary / Stellarton / MississaugaLocation: Tahoe Office, Calgary Office, Foord St. OfficePostal Code: Our family of 134,000 employees and franchise...

  • Senior Mobile App Developer

    1 week ago

    Mississauga, Canada Jace Holdings Ltd. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Job Category: IT BP Merch, Sup Chain, Mktg & PharmacyTravel Requirements: 0 - 10%Job Type: Full-TimeCity: Calgary / Stellarton / MississaugaLocation: Tahoe Office, Calgary Office, Foord St. OfficePostal Code: Our family of 134,000 employees and franchise...

  • IT Support Intern

    1 week ago

    Mississauga, Canada TIP Group Full time

    IT Support Intern (4 or 8-month Co-op Opportunity) – Please indicate in your cover letter if you’re available for 4 or 8-months. – Applications are to be submitted through the TIP Group Careers Site. Position: IT Support Intern Location: 1880 Britannia Road E, Mississauga, ON, L4W 1J3 Department: Information Technology Shift: Monday to...

  • Bilingual Store Support Agent

    2 months ago

    Mississauga, Canada Carter's Full time

    **Baby Clothing, Kids Clothes, Toddler Clothes | Carter's** **Essential Job Functions**: As a part of the Store Support team, you will be responsible for delivering technical support to the users in our stores. The objective is to troubleshoot problems fully through resolution and record incidents in our ticketing system. Unresolved issues will be escalated...

  • Bilingual Store Support Agent

    2 months ago

    Mississauga, Canada Carter's|OshKosh Full time

    **Baby Clothing, Kids Clothes, Toddler Clothes Carter's** **Essential Job Functions**: As a part of the Store Support team, you will be responsible for delivering technical support to the users in our stores. The objective is to troubleshoot problems fully through resolution and record incidents in our ticketing system. Unresolved issues will be escalated...

  • IT Support Specialist

    1 month ago

    Mississauga, Canada S76 Full time

    Reporting to the Manager, the IT Support Specialist provides technical support and service to our valued customers, which includes but not limited to troubleshooting and resolving issues, routine equipment and software maintenance and installation. **KEY ACCOUNTABILITIES**: The following outlines the primary duties and responsibilities for the IT Support...

  • IT Support Specialist

    5 days ago

    Mississauga, Canada S76 Full time

    Reporting to the Manager, the IT Support Specialist provides technical support and service to our valued customers, which includes but not limited to troubleshooting and resolving issues, routine equipment and software maintenance and installation. **KEY ACCOUNTABILITIES**: The following outlines the primary duties and responsibilities for the IT Support...

  • Senior Mobile App Developer

    3 weeks ago

    Mississauga, ON, Canada Jace Holdings Ltd. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Job Category: IT BP Merch, Sup Chain, Mktg & Pharmacy Travel Requirements: 0 - 10% Job Type: Full-Time City: Calgary / Stellarton / Mississauga Location: Tahoe Office, Calgary Office, Foord St. Office Postal Code: Our family of 134,000 employees and...

  • user support technician

    2 months ago

    Mississauga, Canada THRULIQUID INC. Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experienceWork settingConsulting firmTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and...

  • user support technician

    2 months ago

    Mississauga, Canada THRULIQUID INC. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 year to less than 2 years or equivalent experienceWork settingConsulting firmTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement...