Worker Advisor

1 month ago


Calgary, Canada Government of Alberta Full time

Role Responsibilities

Specific accountabilities include the following:

Review the client’s WCB claim file. Analyze the evidence and decisions made on the file to determine if the WCA and policies have been fairly and properly applied. Consult with clients in order to discuss and identify potential appeal issues, then determining the appropriate course of action under the appropriate legislation and policies. Coordinating and conducting background research and analysis on appeal cases including obtaining stakeholder input on issues under appeal, relevant similar board decisions, court cases and legislative interpretations. Collect information through investigation and research to support appeal issues, including contact with medical professionals. Approach the WCB’s Customer Service Department in order to seek resolution of issues prior to appeal by providing further evidence or alternate interpretation of policies. Represent clients at the two levels of the WCB appeals process - the WCB’s Dispute Resolution and Decision Review Body and the Appeals Commission for Alberta Workers’ Compensation. This involves developing and presenting evidence and arguments in accordance with the rules and procedures of the hearing bodies.

A Worker Advisor solves issues ranging from simple to complex through their own initiative and research.

This role must exercise strong decision- making abilities when determining strategies with the goal of resolution of issues. A Worker Advisor's work is not subject to review prior to presentation before the appeal body.


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