customer service manager

1 month ago


Gatineau, Canada Hull Chrysler Dodge Jeep RAM Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais ou Français
  • Heures de travail: 30 to 44 hours per week
  • Education:
  • Expérience: Education
  • Bachelor's degreeWork setting
  • Automobile dealershipTasks
  • Manage staff and assign duties
  • Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
  • Determine merchandise and services to be sold
  • Determine staffing requirements
  • Resolve issues that may arise, including customer requests, complaints and supply shortages
  • Conduct performance reviews
  • Supervise office and volunteer staffSupervision
  • 5-10 peopleComputer and technology knowledge
  • Word processing software
  • Database software
  • Project management software
  • Inventory control software
  • Electronic mail
  • SpreadsheetSecurity and safety
  • Criminal record check
  • Credit checkTransportation/travel information
  • Own transportation
  • Own vehicle
  • Willing to travel cross-border
  • Valid driver's licenceWork conditions and physical capabilities
  • Work under pressure
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walkingPersonal suitability
  • Adaptability
  • Collaborative
  • Efficiency
  • Goal-oriented
  • Positive attitude
  • Proactive
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Team player
  • Patience
  • Ability to multitaskScreening questions
  • Are you available for shift or on-call work?
  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?
  • Do you have the above-indicated required certifications?
  • What is the highest level of study you have completed?Experience
  • 3 years to less than 5 yearsHealth benefits
  • Health care planFinancial benefits
  • Bonus
  • Commission
  • Group insurance benefitsOther benefits
  • Free parking available
  • Learning/training paid by employer
  • Paid time off (volunteering or personal days)
  • Team building opportunities
  • Parking available
  • Wellness program


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