Customer Service Manager
1 month ago
Location: Gatineau, QC J8Z 1S8 (On-site)
Salary: $36.50 to $40.00 per hour (Negotiable) / 30 to 44 hours per week
Employment Type: Permanent, Full-time
Schedule: Flexible hours, including evenings, weekends, and overtime
Start Date: As soon as possible
Vacancies: 1
Benefits: Extended health care
Responsibilities:
Oversee the entire customer service department to ensure exceptional service standards and a seamless customer experience
Lead and manage a team of customer service staff, ensuring efficient operations, high performance, and clear communication across all levels
Develop and implement strategies to enhance customer satisfaction and loyalty, aligning with market trends and dealership objectives
Analyze market research to identify consumer demand, improve service offerings, and monitor competitors' impact on sales and service quality
Collaborate with senior management to set goals, determine services and products offered, and establish credit and pricing policies
Resolve complex customer issues, complaints, and service requests, ensuring prompt and professional solutions
Lead performance reviews and develop staff training programs to enhance skills and ensure a motivated, high-performing team
Requirements:
Bachelors degree and 3-5 years of experience in a management role, ideally within the automotive or retail industry
Advanced knowledge of customer service best practices, with a proven track record of successfully leading teams
Strong familiarity with word processing, database, project management, and inventory control software
Take the lead in shaping our customer service success Submit our application to now to join Hull Chrysler Dodge Jeep Ram as a Customer Service Manager.
-
Customer Service Manager
4 weeks ago
Gatineau, Canada Hull Chrysler Dodge Jeep Ram Full timeHull Chrysler Dodge Jeep Ram, located in Gatineau, QC, is a trusted automotive dealership offering a wide selection of new and pre-owned vehicles from leading brands like Chrysler, Dodge, Jeep, and Ram. We are dedicated to providing top-notch customer service, from sales to maintenance, ensuring a seamless and personalized experience for all. With a team of...
-
Customer Service Manager
3 weeks ago
Gatineau, Quebec, Canada Hull Chrysler Dodge Jeep RAM Full timeCustomer Service Manager Job DescriptionHull Chrysler Dodge Jeep RAM is seeking a highly skilled Customer Service Manager to join our team.Key Responsibilities:Manage staff and assign duties to ensure efficient customer service delivery.Study market research and trends to determine consumer demand and adjust sales strategies accordingly.Determine merchandise...
-
Customer Service Manager
4 weeks ago
Gatineau, Quebec, Canada Hull Chrysler Dodge Jeep RAM Full timeJob SummaryHull Chrysler Dodge Jeep RAM is seeking a skilled Customer Service Manager to oversee our customer-facing operations and ensure exceptional customer experiences.Key ResponsibilitiesManage Staff and Assign Tasks: Lead a team of 5-10 staff members, assigning tasks and responsibilities to optimize performance and efficiency.Market Analysis: Review...
-
Manager Customer Service
6 months ago
Gatineau, Canada National Bank of Canada Full timeAs a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...
-
Customer Service Manager
6 months ago
Gatineau, Canada Hull Chrysler Dodge Jeep Ram Full timeResponsibilities Tasks - Manage staff and assign duties - Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales - Determine merchandise and services to be sold - Determine staffing requirements - Resolve problems that arise, such as customer complaints and supply...
-
Hospitality and Customer Service Manager
6 months ago
Gatineau, Canada H2O Lifeguard and Recreation Management Full time**Job Description: Hospitality and Customer Service Manager** **Key Responsibilities**: **Guest Experience Enhancement**:Develop and implement strategies to elevate the overall guest experience, focusing on personalized service, efficient processes, and attention to detail. Monitor guest feedback, reviews, and surveys to identify areas for improvement and...
-
Customer Service Manager
1 month ago
Gatineau, Canada Hull Chrysler Dodge Jeep Ram Full time**Overview** **Duties** - staff and assign duties - Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales - Determine merchandise and services to be sold - Determine staffing requirements - Resolve issues that may arise, including customer requests, complaints and supply...
-
Customer Service Director
3 weeks ago
Gatineau, Quebec, Canada Hull Chrysler Dodge Jeep RAM Full timeJob SummaryHull Chrysler Dodge Jeep RAM is seeking a seasoned professional to fill our Customer Service Manager position. The successful candidate will oversee the management of the sales and service department, ensuring exceptional customer experiences and driving business growth.Key ResponsibilitiesManage and motivate a team of sales and service advisors...
-
Customer Service Director
4 weeks ago
Gatineau, Quebec, Canada Hull Chrysler Dodge Jeep RAM Full timeJob Title: Customer Service DirectorJob Summary: We are seeking a highly skilled Customer Service Director to join our team at Hull Chrysler Dodge Jeep RAM. As a key member of our management team, you will be responsible for overseeing the customer service department and ensuring that our customers receive exceptional service.Key Responsibilities:Manage...
-
Customer Service Manager
5 months ago
Gatineau, Canada Hull Chrysler Dodge Jeep RAM Full timeWork Term: Permanent - Work Language: English or French - Hours: 30 to 44 hours per week - Education: Bachelor's degree - Experience: 3 years to less than 5 years **Work setting**: - Automobile dealership **Tasks**: - Manage staff and assign duties - Determine merchandise and services to be sold - Determine staffing requirements - Resolve problems that...
-
Customer Service Advocate
1 month ago
Gatineau, Quebec, Canada beBee Professionals Full timeJob Description: Customer Service AdvocatebeBee Professionals is seeking a highly motivated Customer Service Advocate to join our team in Gatineau. The successful candidate will be responsible for providing excellent customer service to our clients, managing client accounts, and developing relationships with new and existing clients.The ideal candidate...
-
Customer Service Representative
1 month ago
Gatineau, Quebec, Canada beBee Professionals Full timeWe are seeking a skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will have a strong understanding of customer service principles and practices, as well as the ability to troubleshoot customer issues.Responsibilities:Respond to customer inquiries in a timely and professional mannerResolve customer...
-
Customer Service Manager
2 months ago
Gatineau, Canada Hull Chrysler Dodge Jeep RAM Full timeDurée de l'emploi: Permanent - Langue de travail: Anglais ou Français - Heures de travail: 30 to 44 hours per week - Education: - Expérience: **Education**: - Bachelor's degree **Asset languages**: - Mandarin **Work setting**: - Automobile dealership **Tasks**: - Manage staff and assign duties - Study market research and trends to determine consumer...
-
Customer Service
2 weeks ago
Gatineau, Canada JMA INC Full time**Overview** **Duties**: - Interact with customers to provide information in response to inquiries about products and services - Handle and resolve customer complaints in a professional manner - Identify and escalate priority issues - Utilize upselling techniques to promote products or services - Maintain customer records by updating account...
-
Customer Service Representative
2 months ago
Gatineau, Quebec, Canada beBee Professionals Full time $25,000 - $35,000Job SummaryWe are seeking a skilled and friendly Cashier to join our team at beBee Professionals in Gatineau. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key ResponsibilitiesProcess customer purchases and handle cash, credit, and debit...
-
Customer Service Expert
2 weeks ago
Gatineau, Quebec, Canada Rona Full timeAbout RONARONA is a leading Canadian retailer of products for homeowners and professionals. With over 22,000 employees across Canada, we strive to make a difference in the communities we serve.Job OverviewThe Sales Specialist will play a key role in satisfying our customers and achieving our sales objectives. This position requires strong analytical skills,...
-
Customer Service Director
3 weeks ago
Gatineau, Quebec, Canada Hull Chrysler Dodge Jeep RAM Full timeJob Title: Customer Service DirectorCompany: Hull Chrysler Dodge Jeep RAMJob Type: Full-timeAbout the Role:Manage and lead a team of customer service representatives to ensure exceptional customer experience.Develop and implement sales strategies to drive customer engagement and loyalty.Collaborate with the sales team to identify and meet customer...
-
Customer Service Specialist
2 months ago
Gatineau, Quebec, Canada beBee Professionals Full time $35,000 - $45,000We are seeking a highly motivated and customer-focused Sales Associate to join our team at beBee Professionals in Gatineau, Canada.Key Responsibilities:Provide exceptional customer service and assist customers with their purchases.Maintain a thorough knowledge of products and promotions to offer accurate information and recommendations.Process transactions...
-
customer service manager
1 month ago
Gatineau, Canada Hull Chrysler Dodge Jeep RAM Full timeWork Term: PermanentWork Language: English or FrenchHours: 30 to 44 hours per weekEducation: Bachelor's degreeExperience: 3 years to less than 5 yearsWork settingAutomobile dealershipTasksManage staff and assign dutiesStudy market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on salesDetermine...
-
Customer Service Director
2 months ago
Gatineau, Quebec, Canada beBee Professionals Full time $45,000 - $65,000Store Manager Opportunity at beBee ProfessionalsWe are seeking a highly motivated and experienced Store Manager to lead our team in Gatineau, Canada. As a key member of our retail team, you will be responsible for the overall operations and management of the store, ensuring excellent customer service and profitability.Key Responsibilities:Oversee daily store...