
Customer Service
3 weeks ago
**Overview**
**Duties**:
- Interact with customers to provide information in response to inquiries about products and services
- Handle and resolve customer complaints in a professional manner
- Identify and escalate priority issues
- Utilize upselling techniques to promote products or services
- Maintain customer records by updating account information
**Experience**:
- Proven experience in customer service or a related field
- Ability to analyze and solve problems effectively
- Strong communication skills in English; fluency in Spanish is a plus
- Proficiency in using phone etiquette techniques
- Sales experience is desirable
- Multilingual abilities are advantageous
Pay: $32,650.00-$45,000.00 per year
Additional pay:
- Retention bonus
Schedule:
- Evening shift
- Monday to Friday
- Weekends as needed
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (required)
Work Location: In person
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