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systems technical support analyst

4 months ago

Victoria, Canada MYRA Systems Corp. Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 37.5 hours per week
  • Education:
  • Expérience: Education
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • or equivalent experienceAsset languages
  • Spanish; CastilianWork setting
  • Help desk
  • Private company, corporation or industry
  • Information technology (IT) infrastructureTasks
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Manage incidents
  • Confer with clients to identify requirementsSupervision
  • No supervision responsibilityCertificates, licences, memberships, and courses 
  • Cisco certified network associate
  • Citrix certified professional (CCP)
  • CompTIA Security+ Certification
  • Information technology infrastructure library (ITIL) Certification
  • Microsoft Certified Solutions Associate (MCSA)
  • Microsoft certified IT professional (MCITP)
  • Microsoft certified professional (MCP)
  • Microsoft certified solutions associate (MCSA)
  • Microsoft certified technology specialist (MCTS)
  • Network+ Certification
  • VMware certified professional
  • Information Systems Professional (ISP)
  • Microsoft Certified Systems Engineer (MCSE)
  • A+ Certification
  • Certified Cloud Security Professional (CCSP)Computer and technology knowledge
  • Information Technology Infrastructure Library (ITIL)
  • Networking software
  • Networking hardware
  • Networking security
  • Servers
  • Desktop applications
  • File management software
  • Mail server software
  • Desktop publishing software
  • MS Active Directory
  • MS Office
  • MS Windows
  • Spreadsheet
  • TCP/IP
  • Wireless networks
  • Virtualization
  • FirewallArea of work experience
  • Information technology (IT) service deliverySecurity and safety
  • Criminal record checkTransportation/travel information
  • Own transportation
  • Willing to travel
  • Travel expenses paid by employerWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walking
  • Bending, crouching, kneeling
  • Ability to work independentlyOwn tools/equipment
  • Cellular phonePersonal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty
  • Flexibility
  • Analytical
  • ProactiveExperience
  • 3 years to less than 5 yearsHealth benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefitsFinancial benefits
  • Bonus
  • Group insurance benefitsLong term benefits
  • Maternity and parental benefitsOther benefits
  • Free parking available
  • Learning/training paid by employer
  • Other benefits
  • Team building opportunities
  • Travel insurance