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user support technician
4 months ago
- Education:
- Expérience: Education
- College/CEGEP
- or equivalent experienceTasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer serviceSupervision
- No supervision responsibilityWork conditions and physical capabilities
- Work under pressure
- Attention to detailOwn tools/equipment
- Computer
- Printer
- Internet accessPersonal suitability
- Accurate
- Team player
- Time managementExperience
- 3 years to less than 5 years
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 to 40 hours per week