Security Operations Centre Guard

4 days ago

Toronto, Ontario, Canada Paladin Security Full time
Security Operations Centre Guard Job Description

Monitor and operate all systems in the Security Operations Centre, ensuring the safety and security of the Bay Adelaide Centre complex.

**Job Responsibilities:** * Monitor and operate all systems in the Security Operations Centre, including communication systems, CCTV, access control, fire panels, and security records. * Maintain a positive relationship with Brookfield representatives and their guests. * Assist the Shift Supervisor in ensuring that all security guards adhere to procedures. * Ensure staff are following the assigned patrol schedule. * Provide clear and concise communication to security staff. * Record all information in a detailed and factual manner. * Follow communication guidelines issued by the client. * Be familiar with all Brookfield Standard Operating Procedures and Emergency Procedures. * Have very strong communication and customer service skills. * Write detailed, factual, and concise incident reports. **Technical Skills:** * Good working knowledge of MS Word, Excel, PowerPoint, and Microsoft Outlook. * Knowledge of security technology, including CCTV, access control, fire alarm, intrusion, and incident management systems. * Knowledge and understanding of applicable federal, provincial, and municipal legislation and regulations in the area of security. **Interpersonal Skills:** * Excellent written and verbal communication skills. * Strong command of the English language. * Strong analytical, problem-solving, and decision-making skills. * Strong organizational, prioritization, and time management skills. * Ability to work in a challenging, fast-paced, multi-tasked environment. * Flexible and adaptable in dealing with a diversity of situations and people. * Ability to work efficiently under stress. * Team player. **Functional Responsibilities:** * Provide ongoing support to the Supervisors and Site Supervisor as required. * Maintain positive and constructive relationships with Brookfield staff and external clients. * Assist the Shift Supervisor to review security incident reports. * Ensure staff are dispatched to calls for service and security-related incidents. * Record all relevant details in the Communication and Dispatch Log (CDL). **Paladin Security:** Paladin Security is a diverse workforce committed to a workplace culture of respect, inclusion, and diversity. We believe in promoting from within, respecting people and their differences, providing high-quality service, and always having fun.

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