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Revenue Operations Manager, Systems

2 months ago

Kitchener, Ontario, Canada D2L Full time
Transforming Education and Building the Future of Work

D2L is a cloud company that is revolutionizing the way we learn and work. As a Revenue Operations Manager, Systems, you will play a critical role in overseeing the sales and sales support groups' tech stack, ensuring seamless operations and driving business growth.

Key Responsibilities
  • Maintaining Vendor Relations: Develop and maintain strong relationships with software and subscription vendors to ensure optimal usage and best practices.
  • Track & Negotiate Renewals: Proactively manage renewal dates, negotiate new terms, and gather relevant information to support pricing adjustments and cost optimization.
  • Facilitate Procurement of New Tech: Collaborate with Go-To-Market groups to satisfy internal requirements for tech procurement, creating business cases, gathering requirements, negotiating pricing, and assessing implementation requirements.
  • Act as Admin and Bridge: Serve as an intermediate admin and SME for Sales tech stack, handling system access requests, system license distribution, and vendor support engagement.
  • Process Documentation & Change Management: Facilitate and create process documentation for internal systems processes, iterating optimally when changes occur and communicating through a consistent change management process.
  • Tech Stack Budget Planning: Participate in and contribute to tech stack budget planning, reviewing updates, changes, and upcoming renewals with the Finance Business Partner.
  • Implementation Consultant and Project Manager: Act as a consultant and project manager for major tech implementations, gathering requirements, engaging teams, and communicating deadlines and milestones effectively to stakeholders.
What We Expect from You
  • Attention to Detail: Be meticulous about process details and continuous improvement, forecasting major roadblocks and issues before they occur.
  • Requirements Gathering: Engage cross-functional teams to contribute to requirements gathering for tech implementations.
  • Diplomacy & Influencing: Remain neutral, willing to talk through compromises while maintaining respect and tact.
  • Presentation: Present ROI and usage results to all levels of the business to demonstrate effectiveness of tech.
  • Communication: Discuss findings with all levels of the business, both verbally and written, creating a change management process based on effective communication.
  • Analytical: Analyze issues down to root cause, future-proofing implementations and systems processes.
  • Organization, Time Management, & Project Management: Juggle and prioritize concurrent projects and initiatives, possessing refined organization and time management skills.
  • Adaptability: Adapt to changing processes, demands, and priorities.
Requirements
  • Salesforce: Advanced-level knowledge required to troubleshoot major issues and perform admin-level updates.
  • Marketing Tools: Advanced-level knowledge of marketing automation tools (e.g., Marketo, Pardot, DemandBase, 6Sense, etc.).
  • Business Development Tools: Advanced-level knowledge of business development tools (e.g., ZoomInfo, Outreach, Salesloft, Gong, etc.).
  • DevOps Tools: Familiarity with DevOps tools (e.g., Copado).
  • API Integration: Familiarity with integrating different APIs with Salesforce and other tech stack.
  • Collaboration Tools: Proficiency with collaboration and project management tools (e.g., Microsoft Planner, Trello, Confluence, etc.).
  • Presentation Software: Proficiency with presentation tools (e.g., Microsoft PowerPoint) to effectively communicate important data points and commentary.
Why Join D2L?

At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop.

We offer a range of benefits, including:

  • Impactful work transforming the way the world learns
  • Flexible work arrangements
  • Learning and Growth opportunities
  • Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
  • 2 Paid Days off for Catch the Wave related activities like exams or final assignments
  • Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
  • Retirement planning
  • 2 Paid Volunteer Days
  • Competitive Benefits Package
  • Home Internet Reimbursements
  • Employee Referral Program
  • Wellness Reimbursement
  • Employee Recognition
  • Social Events
  • Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.